Mediassist — Medical Insurance not settled completely

Hi team,

I would need your help in getting my medical insurance bill reimbursed.
I had raised a claim 21811118 during the month of march for reimbursement.
There were a few pending documents to be sent through courier, and since lockdown started at that time, i was told to send once things resume.

Once i sent the remaining documents through courier, a new claim was opened for this 22331861.
There was some partial bill settled in this, with only considering the documents reached to them in courier in june, post unlock period.

Rest of the documents were sent and acknowledged for receival initially as part of claim 21811118. These have not been considered at all for reimbursement.

When i try reaching out to the support team, they say they are awaiting for investigation reports, which they have received in 22331861.
Now, the remaining hospitalization charges are yet to be approved and reimbursed, which is not being done.

All that they needed to do was combine the documents of these 2 claims and analyze once and settle the amount.
Since i received the reimbursement for second claim with only investigation bills taken into consideration, now they have to settle the remaining amount from 1st claim for hospitalization charges (Excluding investigation)

I have already submitted all my originals, and the support team asks me to submit originals again.

Please help on this and help me get this closed asap.