Mediassist — medical insurance re reimbursement for mediassist id [protected]

Address:

560100

My wife medi assist id is [protected].
My employer has covered insurance for my family.
Claim no is 15931176.

Though the hospital who treated my wife for multiple sclerosis through ayurveda says that hospitalization is required, mediassit says below
"on perusal of the claim documents submitted, this claim pertains to admission of mrs. Aruna varadharajan to arya vaidya sala, admitted with a complaints of pain, heaviness and generalised weakness, treated with khizhi, pizhichil, dhara procedures (Ayurveda treatment). The procedure under gone is a op day care procedure and does not warrant inpatient admission. This procedure is also not a listed day care procedure. Hence, we regret to inform you that this claim stands denied"

And is denying claim and no there is no response from them to the claim submitted on dec 7th.

As a customer i feel not convinced on the denial and the policy from the insurer says that ayurveda claim is covered