[Resolved] Medplus India — Complaint about the Wrong information given about the medicine | |||
Hi Sir/Madam, My registered mobile number is [protected] My customer ID is : 23651978 Today I had a bad experience in one of the Medplus stores located in 4th main Gangenhalli extension. I have been a very old customer of Medplus. I went there to check if Medplus has OneTouch testing strips. I was informed by the lady that they do not keep OneTouch strips. I had to purchase it from another medical located far from my house. Later I met one of the other staff of medplus while going home. He said they have one touch testing strips available with them. This is so sad that Medplus people do not have competent staff to give the right information to the customers. I am not happy with the incident and hence will stop buying from Medplus again. I am also filing a complaint with the consumer court. I do not have anything personal against anybody but I am a real unhappy customer Thanks and Regards, Aamir Ahmed Was this information helpful? | |||
Nov 26, 2021 Complaint marked as Resolved MedPlus India customer support has been notified about the posted complaint. Verified Support Oct 18, 2021 MedPlus India Customer Care's response We will relay this message to the appropriate department..We are prioritizing the issue you have faced at store and our team will verify the issue. We will notify you ASAP on the same. We appreciate you making us aware of your negative experience, and we apologize for the inconvenience this has caused. We value your association and assure you of our commitment to serving you in the best possible way. Warm Regards, Customer Care Team. Verified Support Oct 18, 2021 MedPlus India Customer Care's response We will relay this message to the appropriate department, our attempts to contact you were unsuccessful..We are prioritizing the issue you have faced at store and our team will verify the issue. We will notify you ASAP on the same. We appreciate you making us aware of your negative experience, and we apologize for the inconvenience this has caused. We value your association and assure you of our commitment to serving you in the best possible way. Warm Regards, Customer Care Team. Verified Support Oct 26, 2021 MedPlus India Customer Care's response Dear Customer, Thank you for writing to usWith reference to the email below, our attempts to contact you were unsuccessful, Our sincere apologies for the inconvenience caused and issue has been escalated to the concern and see that it will be not repeated in future.We value your association and assure you of our commitment to serving you in the best possible way. This is a system generated mail. Warm Regards, Customer Care Team. | |||
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