MedPlus India Customer Care
MedPlus Health Services Pvt. Ltd.
Customer satisfaction rating: 69%
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354
COMPLAINTS

MedPlus India Customer Care

MedPlus Health Services Pvt. Ltd.

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Address
GSR Estates, C Block, D.No. 11-6-56, Survey no. 257 & 258/1, Balanagar
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500037
Landmarks:Opp IDPL Railway Siding Road

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
168
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74

Phone:
Phone:
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101
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35

Additional info
Media & Press Enquiries
[email protected]

Business Related Enquiries

Vendors & Product Distributors

[email protected]
Franchise Enquiry
[email protected]

Customer satisfaction rating
69%
Complaints
354
Pending
4
Resolved
243
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon08:00 am - 10:00 pm
Tue08:00 am - 10:00 pm
Wed08:00 am - 10:00 pm
Thu08:00 am - 10:00 pm
Fri08:00 am - 10:00 pm
Sat08:00 am - 10:00 pm
Sun08:00 am - 10:00 pm

MedPlus India related photos (38)

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MedPlus India Complaints & Reviews

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Medplus India — expired medicines

 Fahim Sahib on May 19, 2019
Im taking about a particular medplus branch in choolaimedu high road, chennai, where the medical is managed by 2-3 female staffs who deal with expired medicines for their profit. They dont know even how to respect the customers they are always lazy hence dont like to look after any customer there... I asked for a normal medicine but the female staffs over there asked me to bring prescription because they were very lazy to take the medicine and give and i knew that so i got the medicine from another shop. So just to test the females behaviour i went to the shop with a genuine prescription to see...
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — delay in delivery

 Anshuman Pattanayak on May 18, 2019
I have ordered medicines on 9th of may, 2019. I understand the order should be delayed due to cyclone fani which has hit bhubaneswar. On checking with customer care they said it will take max 7 days, but today is 18th may and in fact the medicines have been received in the medplus store, orakal. Still they are not delivering today and saying it will be delivered tomorrow. The store is 500 meters from my house. I am worried as my father is not consuming medicines since last 3, 4 days as the medicines are finished.
Medplus do you really understand the necessity of the medicine???
And...
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — duplicate bill issued invoice no 18190035605109 dt 11th march, 2019

 GULAB Jani on May 18, 2019
I purchased medicines on 11th march, 2019 and i have been issued with duplicate bill for invoice no [protected]. On submission of the same bills for mediclaim my bill has been rejected. Insurance company is asking for original bill to process. Kindly do the needful.
Kindly resolve the problem as early aspossible as the bill expiry date for mediclaim is only 3 months from the date of the issue....
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — rude behaviour and irrelevant answer of particular staff in medplus pragathi nagar, hyderabad

 shravani nalla on May 14, 2019
Dear sir,
In pragathi nagar, kukatpally, hyderabad, medplus. One aged staff of about 50-55 years of age, is denied to give nitravet 5 mg medicine even after showing original prescription. At the same time the same person gave me the same medicine 2 times earlier even without seeing prescription. He argued and shouted and said me to compalint against him. Please take action against him. Not only this he is very slow in work (May be due to old in age). But the way he responded at that time is really unbearable. Please take action against him. But while taking video he became silent....
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — medicines

 Vellian Suresh on May 13, 2019
Find attached the documents related to purchase of medicines from Mediplus Virugambakkam chennai -92, Using this account almost for than 2 years and received medicines with discount .Without knowing that medicines stripes should be cutted used scissors and asked staff to take back and provide another New medicines .They checked Medicines informed that cannot be taken back as Medicines are cutted and informed will check up with Supervisor and reply . Till date not taken back the Medicines as my daughter facing Alergy issues if consumes medicines . Docter advised to stop medicines when checked through...
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — misbehaviour by staff

 Munez Kristofer on May 7, 2019
I m day one customer of med plus and always preferred at 1st place for years. I have never faced such issue in area but sad to say its being dis-heartening that it was faced by my wife at (No 23, 17, jessore rd, s d colony, cantonment, rajbari, dum dum, bankura, west bengal 700028) store. My mother in law is suffering form some serious medical issue and she had been ordering medicine from this particular shop from day 1. My wife has been facing this issue from some months when she is going to collect the medicine of her mother. She has been facing through some taunting like (1. Tomar ma k bole dao...
Complaint comments  Read comments [1]Complaint category Other

Medplus India — defective product [Resolved]

 poornima1992 on May 1, 2019
I had purchased scalpe + anti dandruff shampoo from medplus kamarajar salai outlet in chennai. When i opened the box.. The shampoo was leaking from the bottle and a considerable amount was lost already. But the sales person refused to replace it with a new one. She said there was no stock left and did not repay my money. Now i am left with a defective shampoo botlle which costs 230rs. I want a replacement or refund. If not i will be lodging a complaint against medplus in chennai district consumer redressal forum....
Complaint comments  Read comments Complaint category Health & Beauty

Medplus India — pan d

 [email protected] on Apr 30, 2019
Medplus store in marripalem in Visakhapatnam refused to sell 5 nos of pan-d tablet. Store keeper was insisting on purchasing whole men of 15 nos. I asked him to think radically thar what will I do for 15 tablets but he didn't agree.
What kind of policy is this. This kind of policy or rude behaviour of store keeper will force us not to approach medplus. Medplus is loosing it's credibility....
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — peritop lotion and its adverse effect.

 mkrao45 on Apr 27, 2019
Dear sir,
I am constrained to bring this complaint against the product "peritop lotion" sold at your " medplus branch, near brethern mission, korukonda road, rajahmundry - 533105 ap, on[protected]. When i asked for medicare for treating lice to my grand daughter the lady attendant recommended strongly and gave this medicine. When we applied this medicine to eradicate lice from the hair of my kin, the effect of that medicine is so bad, that it caused heavy loss of hair from her scalp. I took the medicine bottle and the carton on which the batch number, date of expiry and other details to...
Complaint comments  Read comments Complaint category Health & Beauty

Medplus India — rude staff : medplus manikonda alkapuri colony

 Risav Sarkar on Apr 26, 2019
Hi,

Just after a pathetic treatment from your store - medplus manikonda jagir village yesterday.
I ordered a few medicines (Invoice id: [protected]) from your store :
Medplus manikonda alkapuri colony
Hno-3-4-50/g10, aryamitra trenton park plot bearing 49, 50, 51 52and 53, in sector-3, b-block, situated at nenknampur village, rajender nagar mandal rr dist, telangana ph. No :[protected]

I called up the store as usual and asked if the medicines could be delivered, i tried speaking in hindi and english however your store person can only speak...
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — not getting discount [Resolved]

 Yogeesh Maharudrappa on Apr 21, 2019
Not getting actual 20% discount for 1k and above amount for medicine, in the gopala gowda extension medplus, if we ask they are giving reason as not received any intimation about discount from main branch. Our strong feeling they are eating up the discount. However we are getting discount in bangalore.
Look into this immediately, otherwise would be escalated to pmo....
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — product not delivered

 Dillirajan on Apr 21, 2019
I am regularly purchasing the medicine from med plus but they cheated me several times, I couldn't realize that they were cheating me but on the said invoice only I could come to know that's what I am raising this complaint. Many times medicine got returned but money is not getting adjusted in next purchase example invoice number [protected] try to reach store In charge but he is not allowed. This will lead us to reach other outlets. Store is in periyarpathai and employees name is a and at the same time you should enquir the branch in charge. As of my knowledge the branch inxharge is responsible....
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — staff behaviour by staff persons [Resolved]

 Bhaurao Belsare on Apr 16, 2019
Rude and insensitive bahaviour by staff. I was at this pharmacy for purchasing inj lantus insulin penfill 5 cartridges on 16 april 2019.. Evening 7 pm. I asked for this to an employee boy there but he didn't responded me. Then i asked to the pharmacy incharge person (Male) sitting at counter. He also neglected me. He reacted like he haven't heard anything. But other customers there heard it. All your staff there was very insensitive, rude, irresponsible. I felt very sad. This type of irresponsible bahaviour was not expected from med plus. Previous staff was much better than today's immodest persons.
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — irresponsible staff at basaveshwara nagar( water tank) outlet, bangalore [Resolved]

 phani v on Apr 13, 2019
My father is purchasing medicine in mediplus from the past 5 years in different mediplus outlets. Previously he purchased medicine for an amount of about 3000/- in water tank(Bangalore) store. The medical staff has issued a bill in which nothing is clearly visible. This was not the first time I have faced this issue. Because of this reason alone my previous medical claim has been rejected thrice in the past by the insurance company. When I went to enquire regarding this issue, the staff where very rude and asked me to complaint to mediplus. They where claiming that they had cartridge issue and mediplus...
Complaint comments  Read comments Complaint category Insurance

Medplus India — very very bad service with customer [Resolved]

 Elements Product on Apr 11, 2019
Medplus choolai area, i went to collect my medicine which i booked yesterday 10/04/2019, i got msg that medicine are ready at choolai medplus yesterday by 10pm. I went to collect my medicine, the staff rejected to give medicine for the same. Its urgent required medicine. I request him to give this medicine, but he talks roundly & ask me to come evening today. He used very bad words with me around 9:30 am today....
Complaint comments  Read comments [1]Complaint category Pharmacy

Medplus India — at velachery main road, madipakkam - too much staff about 10 whereas only one customer thats mine. [Resolved]

 Thoplan on Apr 7, 2019
My mobile number is [protected], at about 2.30 pm on 5/4/19, i was very uncomfortable with over staff about 9 might be some bluddy auditing. Clapping, talking and laughing amoung the auditing boys, i do not know, what fun was gone.in that confusion i forgotten to place order of 5 more items.
I do not know, are these staff are medplus? Why so much playfulness?
Their was no air-conditioning.
Kindly take necessary action, let them play or dance while their is no customer. Their activity was in total disturbance for the customers.
Can you see how will your over head swallows...
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — gift not received [Resolved]

 Usha Nandhini Sudhakar on Apr 7, 2019
Ordred pan with lid got 330 point 8 months ago in pammal medplus (600075) in nalla thambi road

They are yet to give me a confirmation on the email they sent for me on confirmation of ordered the gift to medplus store

Now they are asking (Medplus store) me to send a complaint in this website

I have followed up many times though there was no proper response from the store

I expect a quick response on this issue.

My phone number is [protected]...
Complaint comments  Read comments Complaint category Other

Medplus India — this is a complaint against medplus pharmacy - electronic city phase 2 - rationalism/attitude issue [Resolved]

 David Sebasthian on Apr 1, 2019
Dear team,
Sorry to comment like this. I am not satisfied in med plus pharmacy service provider from (Electronic city, phase-2, shanthipura main road, bangalore). And also i have never seen and i have experienced so many times not only me, even my friends, neighbors said the same thing.
1. Before providing the franchise, please check those guys are eligible/fit for this job or not.
2. Staffs are don't know how to behave with customers
3. They dont have the basic knowledge of medicine or pharmacy
4. Every time those guys are stick in their mobiles (Watching movies,...
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — damaged insulin refill supplied - reg [Resolved]

 Ravisangars on Mar 19, 2019
Sir, i have purchased insulin refill along with other medicine on 07.02.2019 from medplus, - pharmacy (A unit of optival health solutions pvt. Ltd), ground floor, shop no 3 & 4, no 588/2a, railway station road, urapakkam, chennai.

When i try to use the insulin, it was noticed that the same is leaking, immediately i have informed the above said pharmacy on 18.03.2019 they have asked to bring the same for check. Accordingly
I have handed over the same to them and they informed that the refill is broken and due to that only it is being leaking, and they refused to replace the...
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — wallet scheme canvassed to me at konena agrahara be telling me that is acceptable in kakinada [Resolved]

 Sarma Kondapalli on Mar 15, 2019
I went to medplus konena agrahara store to purchase medicines. I was asked to open wallet account with minimum RS 3000/. I told him that I stay in kakinada AP state. He made me believe that it can be operated in kakinada also. I paid RS 4000/ and next day I took medicines. Balance lying is around RS 2500/. I am learnt that the scheme is not available in kakinada. I brought to customer care notice long back and my grievance is not redressed. I would like to mention that If it is not redressed in a week I will file case in consumer forum. This is for your information and necessary action.
K...
Complaint comments  Read comments Complaint category Pharmacy

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