MedPlus India Complaints & Reviews

Case No : #3312605 & Sub: Reg: Issue with my order, Sale Order, OrderId: OMHMM[protected]
i have purchase 3 medicines
1 EZORB FEM TAB
2 KERABLACK 200MG
3 TENDOFIRM CAP
recently when i have added in to the cart the cost is rs1007 and after 20 percent discount the amount becomes rs 807 but at the time of purchase, the amount suddenly becomes 977 and only 10 percent discount was applied and charged Rs.890...

I am writing to lodge a formal complaint against MedPlus Pharmacy, specifically a branch located in Nallagandla- Hyderabad branch, for engaging in unethical and potentially illegal dispensing practices in violation of patient rights and pharmacy regulations.

During my recent visit to the pharmacy, I presented a valid prescription from a licensed medical practitioner. However, the staff attempted to substitute the prescribed...

Cash on delivery option is not showing during online booking of drugs...

Madam/Dear Sir,
I would like to inform that i had purchased
some medicine from Medplus atala store, Bhubaneswar and i initiated the transaction through qr code scanning from my yono ( sbi internet banking app). Rs 1164 debited from my account but store employees told that this is unsuccessful transaction and will reverses your account soon and adviced for paying cash. After waiting 24 hour i lodged a complain in bank and bank...

I am filing a complaint against MedPlus India for their failure to deliver my prescribed medication, Zosert 100mg, despite my urgent requests. They have ignored my pleas for reparation, causing significant inconvenience and distress. I request the consumer court to investigate and ensure MedPlus India rectifies this issue promptly and provides compensation for the negligence in fulfilling their obligation to provide timely medication delivery....

Way of delivering ordered medicine...

I have purchased medicine throught MedPlus app on 18th Jan 24 which was delivered on 19th Jan 24. My mother got ill on 26th Jan 24 and 2as in ICU till 31St Jan. Now doctor have advised change in medicines. I have called up customer care for this but they refuse to give any exchange citing that 14 working days are over. As per a common customer understand 14 working days does not include Sunday.
Also they are recording my calls without my permission.
Need help in resolving my issue as no one is ready to listen.
What are the legal remedies which I can avail. Kindly guide.

Today I reached MedPlus br in Badangpet, with valid prescription.
The present employee denied me giving a medicines, though I am having a Valid prescription....

I purchased two injections (Fragmin 10000IU 10ML VIAL) from MedPlus store near my house on 13-Sep-2023. Now the doctor has changed the dosage and I wish to return or exchange one injection however the store person is not able to see the order on his computer and requested me to speak to Customer Care. When I spoke to customer care, I was told that you can return or exchange the items only within 72 hours of purchase. I requested to consider...

Invoice no [protected], 381/- charged beyond MRP 349/- inclusive all taxes for purchasing 15 LIPICURE TG tabs....

According, to Drug & Cosmetic Act 1940 and Rules 1945 They are Selling Unethical Drugs & Cosmetics & Surgicals Products Of their own brands Without Having Any Proper Registration Certificates: Form 20 And 21 (See rule 61(2) )
1.HYDROGEN PEROXIDE 6 % W/V 100ML(Unethical Drug) - Which Cause Severe Damage to the Skin and Body.
2.CORTORAWYN - And Selling Expiried Products in a New Labled Pack and i submitted my Photo Evidence to...

Reg – Complaint number 123866 raised with Medplus customer desk

I have placed an online order OTNMM[protected], payment request received in PhonePe for INR 997.26 and payment has been made. But, shop keeper says he did not receive the amount due to some technical error and asking me to pay again. Attaching payment confirmation from PhonePe app with transaction details....

Regarding: Ticket number is #1069007

Hello Team,

I am writing to bring to your attention a serious concerning issue regarding the recent services provided by Mamata, a representative from Medplus Nallagandla Hyderabad. I had sought specific test services for procalcitonin, but unfortunately, the tests processed were for prolactin instead. This mix-up resulted in a significant delay in my overall recovery, as chances of my infection continued to worsen.

I kindly request that immediate actions be taken to rectify this situation. I Need a written apology from Mamata, representative of Medplus in Nallagandla as she was rudely replying to me and my family that we need to check it's not her duty and raised her voice .

Moreover, I would appreciate it if you could expedite the process of refunding Rs.180, which corresponds to the cost of the incorrect test services just to make sure it is not repeated again.

Your prompt attention to this matter is highly appreciated, as it directly affects others health and well-being. I trust that Medplus values its customers and takes the necessary steps to address and resolve such issues promptly.

Thank you for your understanding and assistance.

Best regards,
Akshay Sharma

Hi, I bought 1 pairs of glasses in Kompally branch 2 weeks ago from day one it have a problem on both glasses, example when I look at phone screen on top is fine if look at bottom size is different look like cone shape with this problem I visited 3 time s every time keep it for 4 days guy name gopi told me I am sending to work shop but after 4 days same thing I think he never send to work shop last day he is very rash to talking to me (when I placed the order I told him I have to leave to USA in two weeks finally he took the advantage I am going to outoff country) very bad experience with you r company) my USA number [protected] My name Mahipal temporary I gave my India number [protected]please have me a refund 8500 I am going to make my new glasses in USA

On 21.07.2023 I went to your Medplus outlet at Raghava Nagar, Chennai 600 091 to purchase medicines. I made payment for invoice no. [protected] and [protected] for Rs. 892 & 1554 totalling Rs. 2446.00 through scanner gpay. The same was debited to my account and I received the sms. Your outlet informed that they did not receive payment though I had got my debit sms. I contacted your customer service number and the person flatly said you have to pay once again..!! Since the outlet has not received the amount you contact your bank and arrange for refunds. He also said he will raise a ticket 1010104. The outlet also insisted on payment. Since I was urgently in need of the medicines with no other go, I PAID ONCE AGAIN THROUGH MY CREDIT CARD...!! I called again their customer service and they casually said you have not sent the screen shot of completed transaction. I immediately sent. They raised another ticket number 1011819 & 1013273. Now I have been calling their customer service number and they are just telling your ticket is still open and our accounts section is verifying..!! I don't know why its taking such a long time to just verify their accounts.

Money debited but no refund. Poor customer service. Don't buy anything from MedPlus

I have bought medicine worth 2075 in MedPlus store. I made payment through UPI paytm app. The payment showing successful in Paytm app but store keeper UPI machine shows transaction failed. I have been following up from few days with customer care. They just create tickets for every call. No response to the emails. Shared UPI reference number to them no update from MedPlus. Don't buy from MedPlus, doing Fraud with people. UPI reference no.[protected]

My father name is A.Suryanarayana he is purchasing medicines on his number since long time but some others name is registered in between and bills are on his name and now I want to alter the third person name and want all the bills in my father's name...

MedPlus is looting the customers, by providing vague MRI SCAN and MRI Reports and after talking to their customer care, the response is worst, please help to get the MRI done again with clear films and proper report...

Sir me basavaprasad betageri working in MedPlus since 1and half year .. I quited the job on las year 17/10/2022 because of personal problem .. now on May 25 I gone to head office in Bangalore for clearance they made my clearance but not released my old salary.. the HR of bangalore head office said me to send the mail from manager to the office .. the manager has sent the mail but still now they are lieing u won't get chances of releasing...