MedPlus India Customer Care
MedPlus Health Services Pvt. Ltd.
Customer satisfaction rating: 71%
Submit a Complaint
378
COMPLAINTS

MedPlus India Customer Care

MedPlus Health Services Pvt. Ltd.

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Address
GSR Estates, C Block, D.No. 11-6-56, Survey no. 257 & 258/1, Balanagar
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500037
Landmarks:Opp IDPL Railway Siding Road

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
182
down
80

Phone:
Phone:
up
113
down
38

Additional info
Media & Press Enquiries
[email protected]

Business Related Enquiries

Vendors & Product Distributors

[email protected]
Franchise Enquiry
[email protected]

Customer satisfaction rating
71%
Complaints
378
Pending
4
Resolved
266
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon08:00 am - 10:00 pm
Tue08:00 am - 10:00 pm
Wed08:00 am - 10:00 pm
Thu08:00 am - 10:00 pm
Fri08:00 am - 10:00 pm
Sat08:00 am - 10:00 pm
Sun08:00 am - 10:00 pm

MedPlus India related photos (45)

MedPlus India Complaints & Reviews

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Medplus India — non cooperative staff

 [email protected] on Sep 20, 2019
Hi i am p t ghate from pune, i am complaining about staff at parvati branch. I have purchase medicines on 22 jul 2019, but due to some changes i want to return some medicines, i checked the same. But due to discount matter i postponed to next consignment. Later i purchased medicines & with same medplus staff member generated credit note. But he was hanged that he should pay or receive money, but later after 4 visits i never got any response. I am medplus's old customer, i like to inform them to improve knowledge level of staff.

P t ghate
[protected]...
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — staff rude behaviour

 anudeb roy on Sep 14, 2019
Dear concern authority,
I undernamed anudeb roy, a regular consumer of your store. Today evening while purchasing a baby food at your adarshapally, p. O-nonachandanpukur, barrackpore, kolkata-700122 has faced a very unfortunate rude behaviour from your staff (You can check at your store footage). The particular staff continued his rude behaviour and later on another staff of the store has supported his colleague misbehaving.
This kind of attitude will definitely downgrade your brand value. I never faced this type of misbehaving from your competitive stores viz, apollo and frankrose....
Complaint comments  Read comments [1]Complaint category Pharmacy

Medplus India — amount was debited successful but order was not placed

 Saifuddin sayed on Sep 14, 2019
Respected sir,

This is to inform you that i had order medicine on medplus app

Payment method. Bhim upi.

Amount. 870.37

The transaction was successful but the order wasnt successfully placed so i kindly request you to please looking into the matter and please do the refund as soon as possible

Thank you...
Complaint comments  Read comments Complaint category Banks

Medplus India — mis behaviour of the storekeeper

 Arun Mahalingam on Sep 13, 2019
I am a customer of medplus for the past 10yrs. Today, i had a very worst experience with the shopkeeper basavaraj, i asked him to check for a medicine and responded rudely and completely denied to check in the system. Even after repeated asking also, there was no change in his behaviour. I would expect medplus to fire such people and take this feedback seriously to train their employees in customer handling. You can reach me on [protected]....
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — one touch ultra strips50s, order oapmm 1900129438

 Vinjamuri Srinivasa Rao on Sep 12, 2019
Respected sir, i have booked one touch ultra strip 50s, mrp:1395/-booked through med plus online with my order no. Oapmm [protected]. And payment also paid through my net banking on 8th september 2019. Also payment acknowledgement received on that day. But i know my order is canceled through in your sms alreat. Why? Please pursue this matter with positive manner....
Complaint comments  Read comments Complaint category Business & Finances

Medplus India — non delivery of spectacle on time

 Gopendra Sarkar on Sep 12, 2019
I placed an order for a pair of spectacles on 08/09/2019 against receipt voucher number [protected] at your outlet situated at sriramnagar, kondapur hyderabad 500084. The delivery date was 11/09/2019. When i went there yesterday at 1830 hours, i was told that the item is not ready due to muharram holiday and will be delivered to me on 12/09/2019 by 1230 noon. Today again when i went there at 1805 hours, the store incharge said as there was no delivery boy available, they will deliver to me at 1230 noon tomorrow iee on 13/09/2019. But neither they are intimating me telephonically to me or by...
Complaint comments  Read comments Complaint category Appliances

Medplus India — about billing

 Hazeera syed on Sep 9, 2019
Hi team i'm a customer of medplus. It is locating at maruthi nagar, madiwala, bangalore next to super gas when ever i will go to medplus after taking medicine without providing bill they will ask money if we demand then only they will provide the bill. Without bill there will be a different cost like 800 if they will give bill there will be some deduction like 750. Honestly i'm saying i will go to medplus because there will be diduction on medicine but they are doing fraud. I have taken a medicine getlight after that i asked provide me the bill that person who's entering the details of customer...
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — store

 Yuvashree Shanmugam on Aug 27, 2019
As iam an regular customer in medplus chennai
I felt very worst service from medplus (Busstand) branch which is located in kanchipuram
They dint even respond to my words i hv kept on repeating my product amd they dint even repondes fr it but they keep on billing for the other people who came next to me
Such an poor performance from them and i hv never expected this from u r store. Kindly take necessary action against them...
Complaint comments  Read comments Complaint category Health & Beauty

Medplus India — lenalid 5mg sold at rs. 4386 on 20-06-2019 in access of approved 2196

 Durai Rajasekar on Aug 18, 2019
Dear sir;
I refer to your bill no. [protected] dated[protected] where lenalid 10 mg is priced at 4516 (Correct) and lenalid 5 mg is priced at 4386 instead of 2196 in the month of june.in april from apollo as well as in august, again from apollo, i have purchased lenalid 5 mg at 2196 and i have bills for proof.in the same bill you cant be pricing 10 mg at 4516 and 5 mg 4386 when the price before june and after june of 5 mg remaining at 2196. I suspect it is wrongly labelled or what ever. I lost all the discounts i earned in several months in this one item excess billed. Please advice your...
Complaint comments  Read comments [4]Complaint category Pharmacy

Medplus India — refund not processed even after 15 days. [Resolved]

 SGuha61 on Aug 16, 2019
I am swapna guha, i had made an online payment
On 5th aug 2019 via net banking sbi.
The fund was deducted but the payment did not go through.
I have been requesting calls emails past 10 days but not getting any result. Everytime, i am promised in few days it will get refunded.

I raised ticket tck[protected]

Your payment of rs 421.71 for order owbmm[protected] was unsuccessful. For cash on delivery pls call [protected]

Please help me resolve issue.

I am not available on call all the time.

Prefer written...
Complaint comments  Read comments [1]Complaint category Pharmacy

Medplus India — paid money two times due to technical issue [Resolved]

 satish karikatti on Aug 14, 2019
Today in dharawad sringar medplus i buy medicine costing 347.50 due to technicle issue it shows failed but money debited from account later shows transaction successful ur merchant told u have to pay again u must contact transction services only we are not responsible for ur problems u must rsolve your self through the payment app they told they will contact you for the amount was deducted 2 times...
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — new franchise [Resolved]

 Pradeep_5858 on Jul 29, 2019
Im pradeep kumar from visakhapatnam, andhra pradesh. I have drafted a mail 12days ago i. E on july 17, but there was no response n even reply the mail for what i have sent. Im serious about this... That i want to start as fast as possible. Please consider this request n look into it.
Kindly help me in getting the same.

Thank you

Regards
V. Pradeep kumar
Cell:[protected]...
Complaint comments  Read comments [2]Complaint category Pharmacy

Medplus India — flexi rewards are misleading [Resolved]

 Images970002 Images on Jul 28, 2019
Ahmed nagar first lancer road land mark rock church... The med plus guys are misleading the flexi rewards points of customers they simple bill. The amount and typing their no. And creadit the customers rewards their no. Today i shock and see there is no transaction on my ac since 1 year i nearly purchse monthly 4000 worth amount medicine with out availing discount plz kindly take action those guys who doing fraud and taking advantage of customer rewards and ruining medplus name...
Complaint comments  Read comments [1]Complaint category Pharmacy

Medplus India — im complaining about a stuff [Resolved]

 Pallabi Chattopadhyay on Jul 27, 2019
There is girl named 'bilkish' in your patipukur med plus shop in kolkata. She is full of rough behavior and arrogance. Her attitude is like she is the owner of the shop. Couple of months ago i ordered some medicine online through her but that was not placed properly and i didn't get them at time. She refuse to take the responsibility and disagree that she didn't took the order. She constantly argu with me in such a nasty way and told me she didn't care any more about her behavior 'her behavior is "fine" '!!! Being a regular customer in med plus do we deserve such nasty behavior from a stuff? We...
Complaint comments  Read comments Complaint category Employees

Medplus India — medicine not providing as requested by consumer [Resolved]

 Sangeeth Kannan on Jul 27, 2019
Dear team,
I approached chennai velachery medplus shop to buy augmentine 625 and derphyline # 300mg for my father, he is 70 years old now suffering from severe cough and breathing problem, doctor prescribed to take only 5 days, based on doctor advise i requested medplus to provide 5 tablets but they refused to give derphyline # 300mg 5 tablets instead they are imposing me to buy 30 tablets full strip, i asked the pharmacist why you are not giving 5 tablets, why should i want to buy 30 tablet, 25 extra tablets they are selling to me, when i asked again and again they told they wont cut the...
Complaint comments  Read comments [1]Complaint category Pharmacy

Medplus India — I'm complaining about the behavior [Resolved]

 ಹರೀಶ್ ಶರ್ಮ on Jul 24, 2019
I went to a medplus show my doctor's prescription to get the tablet, immediately a person (Might be he is the owner) who said we don't keep bramhin doctors proscribed tablets. I felt
So offended, is this the way to call some one?
Why do you guys keep such a poor mentality guys as a staff?

For medplus my question do you keep tablets according to the caste, religion and nationality?

Address as follows.

Katha no 180/197, 198 old santhe maidhan, madras bangalore rd, kolar, karnataka 563101...
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — replacement of ritecheck blood glucose meter [Resolved]

 [email protected] on Jul 5, 2019
My brother-in-law, praveen who is an m. D., works for kims, vijayawada, purchased your ritecheck gluco meter as per your company's advt and influence of local medplus shop staff. He brought it to my father for regular use. We stay in proddatur.
I have the bill even with me now.

Tax invoice number is[protected]

Now i understand that the strips for this machine are unavailable.

What is the use of your company product - if you cannot supply strips for the same.

Who is responsible for this, can you replace for some other brand machinery...
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — replacement of ritecheck glucose meter [Resolved]

 [email protected] on Jul 5, 2019
My brother-in-law, praveen who is an m. D., works for kims, vijayawada, purchased your ritecheck gluco meter as per your company's advt and influence of local medplus shop staff. He brought it to my father for regular use. We stay in proddatur.
I have the bill even with me now.

Tax invoice number is[protected]

Now i understand that the strips for this machine are unavailable.

What is the use of your company product - if you cannot supply strips for the same.

Who is responsible for this, can you replace for some other brand machinery...
Complaint comments  Read comments Complaint category Pharmacy

Medplus India — strips unavailable for ritecheck blood glucose meter

 [email protected] on Jun 29, 2019
My customer id is 4668851. I purchased your ritecheck gluco meter as per your company's advt and influence of local medplus shop staff.

Now i understand that the strips for this machine are not available.

What is the use of your company product - if you cannot supply strips for the same.

Who is responsible for this, can you give replace for some other brand machinery with free of cost.

Can your company can reimburse the costs involved.

If you cannot able to supply strips for ritecheck - why did you sell the machine....
Complaint comments  Read comments [2]Complaint category Pharmacy

Medplus India — medplus - salesman misbehaving [Resolved]

 [email protected] on Jun 15, 2019
MedPlus - Pharmacy (Unit of Optival Health solutions Pvt. Ltd.)
Holding No. 81/1 K. K. Roy Chouwdhury Rd., Ward No. 126, Kolkata - 700008

Dated - 15/06/19
Time 13:35
The salesman was on computer (Male), Misbehaved in a way which is rude and not expected, the name of the salesman is not known, that way mention the date and time.
We want be a regular customer of MedPlus as the store is in our reach and has ambient environment. But the behaving of the keepers should be Checked.
Email id - [protected]@gmail.com...
Complaint comments  Read comments [2]Complaint category Pharmacy

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