Medplus India — Fake delivery marker

On 8 Oct, ordered medicines online through their online platform paying full amount of the invoice. At around 8:30 PM as the medicines were not delivered, I checked the order status and I was surprised to find the order was marked as delivered.
I made several phone calls, and raised several more online support tickets till today. For calls I get a standard stock answer that the issue will be resolved. For the support tickets I get an auto generated email with standard pre-composed phrasing that someone would respond within 24 hours.
So far there has been absolutely no response from anyone at MedPlus.