[Resolved] Medplus India — not selling the quantity of the medicines as prescribed

v.venu08

Address:

501505

My father is a cardiac patient and uses regular medicines as prescribed by the cardiologist. On 28.12.2019, I purchased medicines for him from Mediplus, RTC Colony, Hayathnagar stores, and one of the medicine is ISMA. I asked for certain quantity but they say that they cannot cut the strip and give medicines. and thus I am forced to purchase entire strip. Firstly is there any policy that the store cannot sell quantity as required or prescribed. Secondly, what will I do with the excess medicines if the cardiologist changes medicines in the next review.

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Feb 6, 2020

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

MedPlus India Customer Care's response Dear Team,

We regret the inconvenience caused to you.

We kindly request you to share your Mobile Number to resolve the issue. Please be assured that your complaint has been escalated to the team concerned and appropriate measures would be taken to avoid such situations in future.

For further correspondence, call our customer care helpline number[protected]/[protected] reply us via email to [protected]@medplusindia.com.

Appreciate your understanding and patience in this regards.

Please get back to us in case of any clarifications.

Thanks and Regards,

Medplus Customer Care Team,
(Call):[protected]
(Toll Free):[protected]
(Email): [protected]@medplusindia.com
(Web): www.medplusmart.com