Medplus India — Novo pen 4 defective

Address:

Old no 49.new no 105.shop no A/3 LB road Adyar Chennai 600 020

I purchased Novopen 4 on 18th Dec 2021 from
Medplus pharmacy LB Road. But found it defective When it is set at 15ml upon injecting it gets stuck either at 8 or 10. Normally it should come to zero. When I took the defective device to the shop from where I purchased and explained to him the problem. He refused to accept my problem and repeatedly telling me he has been selling many pieces. How can such defect be there from the manufacturer.

Please look in to the complaint and arrange for replacement.