Medsave Healthcare (Tpa) Limited — Query mail not received by Hiranandani hospital for processing the amount approval request

My name is Sanghita Basu and my mother Sarmistha Basu is admitted in Hiranandani Hospital ward 504 bed 4. She had fell down on road in Pipeline Area near Sakinaka in Mumbai as she could not see the bumper. Mediclaim policy of Rs 220000 is available in her name and Hiranandani hospital has sent you pre-authorization request to you for approval of 211764 rs and the hospital received an acknowledgement of this. But our mediclaim agent Mr. Ranjan Majumder working in National Insurance company in Kolkata branch he is saying that you have sent query mail regarding how the accident has occurred. MLC report is ready to attach but the hospital is denying on not receiving your query request. You can send the same query mail to them at [protected]@hiranandanihospital.org so that they can send you attachment a d you can process the request. Sir if you kindly send this by 8 am, because the surgery is scheduled at 1:30 pm. Check the attached documents and screenshots. Otherwise I need to pay the whole amount which is practically impossible and the surgery will get delayed incurring more expenses. Please do the needful by 8 am or as earliest as possible. Kindly send an acknowledgement mail. You can contact mediclaim agent Ranjan Majumder at [protected]. I have explained the same to him.