Claimed

Medsave Healthcare (TPA) Limited Complaints & Reviews

1
Last updated Feb 8, 2023
Complaints 37
Resolved
1
Unresolved
36
Quick Links
Statistics
Share
Contacts

File a complaint to Medsave Healthcare (TPA) Limited

Having problems with Medsave Healthcare (TPA) Limited?

File a complaint and get it resolved by Medsave Healthcare (TPA) Limited customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Medsave Healthcare (TPA) Limited
Customer Service Contacts

Medsave Healthcare (TPA) Limited Website

Medsave Healthcare (TPA) Limited Head Office Address

F-701A, Lado Sarai, Mehrauli
New Delhi
New Delhi District
Delhi
India
110030

Medsave Healthcare (TPA) Limited Phone Numbers

Toll free
1800 111 142
43
42
Phone
+91 11 2952 1066
39
26

View more phone numbers

Fax
+91 11 2952 1067

View more phone numbers

Complaints recently resolved by Medsave Healthcare (TPA) Limited customer care

View all complaints

Medsave Healthcare (TPA) Limited reviews & complaints(37)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest

Address:132 Jor Bagh, Lodhi Road, New Delhi

I was the employee of the organzation of this company and I joined the comapany on 22 Feb 2017 and left the organisation on 22 July 2019. After three year still I did not received the final settelment amount.
+1 photos
Medsave Healthcare (TPA) Limited customer support has been notified about the posted complaint.
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    My name is Sanghita Basu and my mother Sarmistha Basu was admitted in Hiranandani Hospital ward 504 bed 4 and had been discharged yesterday (11/09/2022) after a complex knee reconstruction surgery under Dr. Sanjeev Jain Sir. She had fallen down on a road in Pipeline Area near Sakinaka in Mumbai as she could not see the bumper. Mediclaim policy of Rs 220000 is available in her name upto 12th November 2022 after which a renewal has to be done....
    +1 photos
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    My name is Sanghita Basu and my mother Sarmistha Basu is admitted in Hiranandani Hospital ward 504 bed 4. She had fell down on road in Pipeline Area near Sakinaka in Mumbai as she could not see the bumper. Mediclaim policy of Rs 220000 is available in her name and Hiranandani hospital has sent you pre-authorization request to you for approval of 211764 rs and the hospital received an acknowledgement of this. But our mediclaim agent Mr. Ranjan...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    Address:Chennai

    Hi Sir/Medam,

    This is praveen Kumar, working on Ovation services Pvt Ltd.Chennai. I admitted my wife P.Sureka in hospital on 24/05/22 due to delivery pain. The same day born new girl baby with cesarean and discharged from hospital on 27/05/22.

    After that I applied for reimbursement amount RS.64222 with necessary documents directly on Chennai med save office. But they approved only RS.14854 and around RS.48668...
    +5 photos
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    Address:iris hospital,Lambhvel Road Anand.

    Hello Team Medsave,

    Greetings from IRIS Hospital,

    This mail is to bring in your notice that the Hospital has not received payment against claim ID[protected]B007CH02852 since nearly last 1 year. ( Final approval letter received on date:- 25.06.2020- attached).

    As per MSMED Act 2006 the Credit payment period is only of 45 days. Our Hospital is eligible for the directly register for the delayed...
    +2 photos
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Address:House no 56 alpha 1 mellinium village greater noida

    Claim haven't proceed yet against the tpa id-[protected]Z. I courier all my doctor original slip at tpa office Delhi lado Sarai. Courier number-EU[protected]IN on 05/04/2021.kindly process my refund
    Medsave Healthcare (TPA) Limited customer support has been notified about the posted complaint.
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit

      Operation of Sri Anjan Kumar Das has been done at CMC Vellore. Patient is waiting for discharge. Clearance from your end is yet to be completed.File No.20201111B011CH05229
      Medsave Healthcare (TPA) Limited customer support has been notified about the posted complaint.
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit

        Address:email. [email protected] Address:C-206 Jalatarang CHS Ltd. New Hall Road , Kurla -West Mumbai 400070. Mob. 9869085379 and 9869191025 Land Line.25035379

        Myself and my wife was admitted in the holy family hospital mumbai for 10 days due to covid 19. The said hospital was not having cashless facilities o[censored]iic. We have made the payment and our claim form is ready for submission. We tried to contact your mumbai office trough telephone and email but there is no response from them. Now i would like to know how and where we have to submit the claim form.
        With regards,
        . Pappachan cherian & molly cherian.
        Medsave Healthcare (TPA) Limited customer support has been notified about the posted complaint.
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit

          Address:4, Stone Link Avenue, Raja Annamalai Puram, Chennai 600028, 600028

          Dear medsave team (Service provider)

          I, kandasaami mohan, a practicing advocate after retiring from a corporate company have been a policy holder for my parents in united india insurance company for over 15 years. I have been paying my premiums regularly on time. I filed a claim on 26.04.2019 for rs.3 25, 000 after spending over rs.400000 on her hospitalization and today on 26.08.2019, the claim has been pending over 120 days.

          I have sent 23 mail so far and made over 50 phone calls. I am told that claim is pending for investigation as the claim was higher. This investigation was going on for close to a month. Then the paper the paper is to be scrutinized and their medsave.in site says that this was completed only on 12th august 2019.
          The approved amount is pending with finance for over 15 days and now it is still lying for the final signature and transferring the amount to my credit. The very purpose of having insurance gets defeated and more so in my case there are very few specialists and very few bigger hospitals in a place like trichy, tamilnadu and the kaveri medical center, one of the big hospitals does not come under cashless program with medsave. It is time that government should bring out regulations ensuring settlement within a short period of time, say 30 to 45 days and if there is any delay the insurance companies should be made to pay 10% interest over the 45 days period. Let us assume a situation that the policy holder has taken a loan at 15% and the settled amount normally would only be 60% to 70%. You can calculate where the policy holder ends.
          Also while settling the claim the company should clearly state as to why the entire amount has not been paid with details so that if the policy is aggrieved, he or she can take up the matter to different levels for suitable action. To make the long story to one sentence, theses companies are run with policy holders money but when it comes to the question of settlement policy holders are treated differently. You are dealing with human beings and their comfort and hence speedy clearance of claims is a must in every case.

          Kandasaami mohan
          Chennai 600028
          Medsave Healthcare (TPA) Limited customer support has been notified about the posted complaint.
          Many private hospital s are not entertaining medsave health card as payment of cashless treatment of may patients are pending since many months.one of worst tpa
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit

            Address:WABCO INDIA LIMITED, Ambattur Industrial Estate, Chennai, Tamil Nadu

            I have applied for a medical claim by november 2018 for my mother's surgery. A query has been raised and i have submitted the relevant documents necessary to close it. But no information has been provided about this and the claim has been closed. I'm trying to contact the medsave personalities regarding this but i have got no positive responses. Kindly process the same since it is a long pending.

            Thanks & regards in advance.
            Medsave Healthcare (TPA) Limited customer support has been notified about the posted complaint.
            Helpful
            2 other people found this review helpful
            2 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              Address:16, pushpkunj society, bhalej road, anand, Anand, Gujarat, 388001

              I am claim on[protected] & still i could't got my claim money. Claim insurance has to need my xray report with duly sign by radiologist nu my doctor is MS in chest and in hospital they provide xray machine and write report. but insurance company has been said it is invalid. also doctor write that patient suffered last 10 days. i am justify that i am not check up any other doctor before meeting this doctor.

              Please tell me what...
              +1 photos
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Address:Adani Dahanu thermal power station, Thane, Maharashtra, 401608

              Employee id[protected]
              Company - aeml
              Location - dahanu thermal power station
              Employee name - kanishka shukla
              Patient name - anshu dev sharma
              Contact number - [protected]/[protected]

              My father in laws claim has been withheld for past 2 months. Have been ignored constantly by the medsave tpa mumbai. No response by the medsave team at all.

              Have been trying continuosly but no help being provided.
              Medsave Healthcare (TPA) Limited customer support has been notified about the posted complaint.
              Insurance file is approved before 6 months but still cash reimbursement is not yet done .
              File no.
              20180927B001RH22660

              20180927B[protected]
              36867
              [protected]C
              PRABHAVATI M MORE
              WIFE
              60
              28 Aug 2018
              05 Sep 2018
              N/A
              Approved
              Polyarthritis, unspecified, lower leg
              JEHANGIR HOSPITAL & MEDICAL CENTRE
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit

                Address:Guntur, Andhra Pradesh, 522201

                Dear sir i am employee of indian overseas bank. My uiicl med save card no:[protected]z. My father suffering from cardiac problem. I admitted my father to v cardiac & multi speciality hospital tenali guntur district. This hospital listed in med save. Hospital manager not responding properly by treatment uiicl medsave. They demanding cash treatment. Though i am eligible cashless treatmentment by medsave, please suggest me to do needful.
                Thanking you sir

                P. Bhikoji
                Indian overseas bank
                Med save card no:[protected]z
                Patient name. P. Bikshalu
                Medsave Healthcare (TPA) Limited customer support has been notified about the posted complaint.
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit

                  Address:147001

                  I am bank employee, my wife has done dental care two rct has been done with capping, i have sent document. They rejected my claim. I have contacted them earlier wether rct and capping will be covered in the policy or not. But now they are rejected the issue, still after 15 days they didn't contacted me till now. I have collected all bills and make every document ready for this thing, after doing all this we have to suffer from these harrassment from the company. Don't know why there email is inactive all the time and there phone number is also not prompt for response.
                  Medsave Healthcare (TPA) Limited customer support has been notified about the posted complaint.
                  Helpful
                  Be the first one to find this review helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit

                    Address:Chennai, Tamil Nadu

                    My name is jalpa shah. Employee of indian overseas bank
                    Card no.: [protected]z
                    Patient name: kaivan shah (Dependent)
                    Date of admission: 10/11/2018
                    Date of discharge: 13/11/2018
                    Disease: acute laryngo tracheo bronchitis (Hyper throat infaction)
                    I had submitted the documents on 21/11/2018
                    And resubmitted the same on 18/12/2018 as original document are missing at their end.
                    Till date claims not reimbursed. Whenever i call them, they tell after 2 days it will be settled. I talked to mr. Georgefelix, ms kavita, ms monika, mr bhaskaran,, they all are not responding well and no co-operation from the company,
                    Due to this people i suffered financially as well mentally.
                    Medsave Healthcare (TPA) Limited customer support has been notified about the posted complaint.
                    Helpful
                    Be the first one to find this review helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit

                      Address:562162
                      Website:medsave tpa

                      I have applied for cashless, they have not approved in time, they ask me to apply reimbursement with in 15 days it will be setteled.
                      I have applied medical reimbursement on 16/09/2018, till date its in process only, in middle they had ask for some documents those also i submitted in october within a week. But till this time they are not moving my file. From last 2 months its in same place only.
                      Now they are not reponding my mails and not giving proper contact details also.
                      Medsave Healthcare (TPA) Limited customer support has been notified about the posted complaint.
                      Helpful
                      Be the first one to find this review helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit

                        Address:Raichur, Karnataka, 584123

                        My policy no:[protected]p[protected] patient card no:[protected]f kohilakonda ramchander query was raised and i have provided the required documents to medsave chennai on 1/12/2018 manager gerge felix[protected] & concern person kavitha-[protected] as the are not yet all responding. But query not updated & i am getting remainder-2 from their end.
                        Medsave Healthcare (TPA) Limited customer support has been notified about the posted complaint.
                        Dec 26, 2018
                        Updated by Kohilakonda Murali Krishna
                        I want proper information on this & want query updation immediately as the customer service is hope less
                        Dec 26, 2018
                        Updated by Kohilakonda Murali Krishna
                        Staff are always on leave & no proper information we're giving on claim query updation
                        Dec 26, 2018
                        Updated by Kohilakonda Murali Krishna
                        My another claim also not registered till now it is almost 1month completed
                        Hospital bill RS 12940. But amount credited only RS 12130. RS 830 cut in bill amount.. After 45 days Many times requested to agent. But his not propper response. Very very poorly agent service.

                        Helpful
                        Be the first one to find this review helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit

                          Address:New Delhi, Delhi, 110087

                          Madam/sir,

                          We have taken mediclaim insurance from united indian insurance ltd in 2017 and thereafter renew it in 2018 for me and my spouse.in 2017 there was no any claim. The card is valid up to 19/05/2019. The card was issued by tpa medsave.

                          Suddenly, my spouse nandu chouhan age about 62 yrs attacked with onset and admitted to panel hospital kantilal gandhi memorial hospital, tata nagar, jharkhand.

                          The doctors admitted him for 5 days from 7/8/2018 under panel of tpa medsave.
                          The same is intimated to the medsave by the hospital.

                          Without going through the case, simply medsave rejected the claim saying not admissible.

                          I was helpless even i had the mediclaim policy. My spouse was suffering so much, i collected the money from the relative and pay the bill from my pocket to save my spouse.

                          I called the customer care of medsave, they said sometimes doctors are in hurry so please send the same in reimbursement.

                          We did the same. All documents whatever provided by the hospital at the time of discharge, we sent to the medsave office at 701a, lado sarai, mehrauli, new delhi - 110030.

                          Again doctors raised the query and i also complied the same attached herewith for your kind perusal and necessary action.

                          And, again simply medsave rejected the claim marking not admission.

                          Therefore, we are praying from you for the judgement at your earliest.


                          Thanks and regards.

                          Jaimurti devi.
                          Medsave Healthcare (TPA) Limited customer support has been notified about the posted complaint.
                          Helpful
                          Be the first one to find this review helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit

                            Address:New Delhi, Delhi, 110085
                            Website:MedSave services

                            15 October 2018

                            From

                            Nitu Nivedita
                            Jesus Calls, IPC church building
                            2nd Floor, C-8, Sector 8 Rohini
                            New Delhi 110085

                            To
                            The Grievance Cell,
                            National insurance Company Ltd
                            No.190, Hamid Building, 2nd Floor,
                            Anna Salai, Greams Road,
                            Mount Road, Chennai – 600002

                            Reg: Formal complaint against Non-settlement of claims under Group Mediclaim Policy No:370205/46/17/[protected] for the period 28 Apr 2017 to 27 Apr 2018

                            Dear Sirs,

                            With reference to the above, I wish to inform that my claim is not settled even though I have submitted all the relevant documents. Self and My dependents have been covered under the said Group Mediclaim policy issued by National Insurance Company Limited and serviced by Medsave TPA. My Employee ID is 818 and the File No: 20171026B002RH02577

                            I request you to settle the claim within 7 days from the date of receipt of this letter.

                            In the mean time, if you need any further information from me, please write to me at the address mentioned as above.

                            Thanking you.

                            Yours sincerely,

                            (Nitu Nivedita)
                            Medsave Healthcare (TPA) Limited customer support has been notified about the posted complaint.
                            DEAR SIR,
                            WE inform you that we have received payment of rs. 207880/= on 11.12.2018 in our bank but till that we have not recd. the details ag. whom patients you have made the payment.

                            So we request you to kindly provide the details as soon as possible
                            Helpful
                            Be the first one to find this review helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit

                              Address:Indore, Madhya Pradesh

                              Sir,
                              I have submitted my health claim with m/s. Med save tpa limited at indore on dtd.04.05.2018 but i have not received my health claim amount. I have submitted all original documents to m/s med save tpa indore.
                              On enquiry with concerning tpa nothing proper response given to me even after request also made with insurer m/s. National insurance co. Ltd., indore till the date my health claim is not received by me. No response from tpa nor insurer. Please help me to obtain my health claim.
                              My policy no. Is[protected]
                              With regards
                              Kailash chanda vijayvargiya
                              Old court building shree malivas.
                              Ratlam m. P. 457001.
                              Mobile no [protected]
                              Medsave Healthcare (TPA) Limited customer support has been notified about the posted complaint.
                              Not responding phone calls and not responding insurance card processing

                              Agaldutysonu's reply, Dec 10, 2018
                              Not responding insurance card for morethen 15day proposal sending from yoshdha hospital secunderabad
                              Helpful
                              Be the first one to find this review helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit