Medsave Healthcare (Tpa) Limited — settlement letter not providing providing after 2 months following

Address:

Kolkata, West Bengal, 700028

Dear team,
In the month 3rd may 2017 i was submitted in a hospital for operating galbledder operation and discharge by 5th may 2017. After compliting 2 months i can not get settelment letter from medserve tpa. I was called kolkata branch for my settelment copy, one of your employee sumitra talk to me and said next week ur documets uploded but did not happen, i called him several time she said same things again and again. During this preiod she did not help me but she harazed me sevarel time. Today i called him up she said that its not uploded u can do one thing mail us.
This is joking to me or haresing me i dont undearstand. I want my settelment letter within 2 days otherwise i will do another step against this type of harasment.