Meghana Travels — careless towards passenger

We booked non ac ticket but without any intimation they changed to ac which is not comfortable for my mother in the winter season. And in between when bus got breakdown early morning around 3.30am they moved everyone to another bus in hurry manner. The worst part is due to their bus breakdown and delay they are not ready to drop the passengers at their destinations after having long discussion with my mother who is a retired person she offer some money even though the person said it’s not about the money only about time and traffic he came back after some time and asked more amount and finally they dropped.. Are you guys worried about passengers safety or money? They are very careless towards passengers and they are not ready to drop the passengers where they booked ticket and the worst part they will change their bus like they want without prior notice. Don’t prefer meghana travels anymore.