Meghana Travels — refund not received at all

I'm from East godawari. I have booked meghana travels from amalapuram to Hyderabad. Journey date is on Saturday ie November 17th online.

I was received message from them like vehicle is breakdown. Message attached.

I have called many times to them to get clarification on moneyback, but not responding.

Still I didn't receive money from them. Not only money even they didn't called me back.