Meghbela Broadband — Frequent connectivity issue

There is no internet service since the past five hours and instead of actually fixing the issue I got a mail saying that we had a telephonic conversation and as per the same the issue is resolved when there weren't any calls and neither is my internet service working. The funny part is I just renewed the service for this month and this connectivity issue occurs frequently. I don't understand the point of having these customer care teams when complaint resolution is not even a goal. Highly disappointed.