Meghbela Broadband — net connection not working

Address:

VISHAL BROADBAND/VINAYAK BROADBAND TANTIPARA, DANKUNI, HOOGHLY, Hooghly, West Bengal, 712311

Sir,
It is very unfortunate that the service provider in my area vishal broadband/vinayak broadband is not give any cognizance after lodging verbal complaint with them since yesterday regarding net not working/connection not available. They simply/casually inform that after one or two hour it will be connected, but since yesterday till now the net connection not available. Would you please guide me how it will be resolved, or it is beyond your control. A line in confirmation is solicited because the work is hampering.
Regards
Debkumar maitra
[protected]