Meritnation — Hard Copies not received at Kuwait

We made payment for the Full Study Course for Rs. 5500 plus for courier charges total Rs. 7000 on the 20th of March for academic Year 2015-16. Every day there has been follow up on chat and email - today is 09th April and still the Meritnation cannot place our consignment from DTDC. The consignment no given by a Rajesh was N95874639 but this consignment no does not exist in their system. Yesterday when i got a call from Sunny he informed me that they cannot place the shipment or consignment no. The Academic year has already stared in Kuwait and inspite of so much follow up and emails everyday - there is no suitable outcome for our grevience. Can anyone help me to resolve this issue urgently? My contact no is[protected]