Meritnation Complaints & Reviews

A salesguy from aakash meritnation came at my house for the courses.This was at the time of march 2021.He ensured that this course can be converted to aakash offline from online but now he is not responding to the calls and also the company is refusing to convert to offline.I only took the course just because he ensured that it can be converted to offline.Either do it or refund my remaining course money.

Back in 2018 we bought the meritnation package and within few weeks o[censored]sing it I mailed the person to cancel my subscription i still have the mail i sent . And now its 2022 after 4 years i am getting the calls to pay the due amount ...

This complain is regarding the issues which my ward repeatedly faces whenever she tries to attend meritnation online classes.
1) Several times your website crashes and terminates the session by itself.
2) This forces logging-in again and by that time large part of the classes get missed with break of concentration and focus

MERITNATION has cheated us by misguiding with your sales pitch under which we paid for my child Xth class also to you.

We have been CHEATED by MERITNATION through your sales pitch and poor technical infrastructure; therefore DEMAND IMMEDIATE REFUND of the fees paid to you, as there is no-value addition whatsoever from meritnation to my ward studies.

With regards
Vineet Aggarwal

I taken cbse 9th and 10th subscription for my son yug singh solanki. At time of subscription it was promise to have 10 student batch. Last two month i saw more than 70 student in batach..I want to cancel the subscription..No one picking the phone in customer case..Counselor, , tripti mehara..Inspite of severl call no response...

I took subscription of 95000 of meritnation on EMIs through bajaj finserv of ₹5459/ month. But it started to deducting Rs. 590 extra at least in 2 to 3 times in a month. I told them to cancel my subscription, but they told that they have NO CANCEL NO REFUND policy but before subscription they didn't told something about this. They also ignores our complaint and don't helping us. Please help me I am a student now I am very disappointed regarding this because this is collapsing our economical conditions.

I took meritnation premium subscription for 38000 board plus neet one year however after taking the subscription I came to know that the live classes weren't good enough for my preparation also the study material provided was insufficient I tried contacting costumer service lately but their was no response they kept delaying now I an literally feed up calling them daily very poor service though, I opt for refund as I can't pay for bad services and very barbaric behavior of their employees

I am unemployed from last 6 months that is why I am unable to pay the fees of my child's meritnation subscription.(₹62000) My child has not taken a single class from meritnation so I wanted my money back. When I told this thing to two of meritnation counselor Mr. Pradeep Kumar and Mr. Gyan Ranjan then Mr. Gyan Ranjan started sending threatening messages and told us that they will not return our money. Mr. Gyan Rajan is continuously sending me threatening messages. Kindly refund my money as I am unemployed and not able to fulfill the basic needs of my family. Also please take legal action on Mr. Gyan Ranjan

This is about the fraud which Meritnation institution which is a part of Aakash group.

These people are giving false information and asking parents to pay the amount at a time and once they received the amount they will never come back, also top to bottom management are into frouad buisness, this is way they makes money.

It's being 2 months now have paid the amount and I was following up with then but they are still giving false promises.

Have raised concern on there LinkedIn as well but these shameless people just telling all nonsense below are the proofs which they sent with false commitments.

We should take some some strong action against then.

******‡*******

On Thu, 18 Mar, 2021, 7:57 PM Sandeep Jha, wrote:
Hello Team - Please find the attached bank details for refund cheque copy.

Regards
Sandeep

On Thu, 18 Mar, 2021, 6:05 PM MN Care, wrote:
Dear Mr. Jha,

Greetings from Team Meritnation!

With reference to your request to cancel the enrolment and refund the paid fee, we would like to inform you that we are processing the same. The paid course fee of Rs 13, 500/- will be refunded to via NEFT in your bank account for which we will be requiring a cancelled cheque image containing the Beneficiary Name, Account Number and IFSC details. Once we receive the account details, we will process the same and same will be credited to you within 10-15 days.

For rest amount of Rs 40, 500/- financed by Bajaj Finance, we will be initating a cancellation request with Bajaj for the same which can again take a time of 10-15 days. Any EMI deducted from your account will get credit to your linked account within 10 days of loan cancellation confirmation by Bajaj team.

Please let us know if you have any questions.

Regards,
Team Meritnation

229643:1677838

On Fri, 26 Feb, 2021, 12:09 PM Sandeep Jha, wrote:
Hello Team - May I ask for the update on this issue, today is 4th day and I didn't received any response or call from anyone.

Now I want to escalate this issue to your higher management, can some one please share the email ID or anyone from your team can add them to this email chain.

I never saw this kind of response from such a big and reputed company, disgusting.

Sandeep

On Tue, 23 Feb, 2021, 7:24 PM MN Care, wrote:
Dear Sandeep,

As per the telephonic conversation, would like to inform the complaint has been escalated to relevant department (Ticket id:213360).

Further, We remain at your disposal for any further details you might want to discuss and would be grateful if you let us know the same at[protected] between 10 am to 9 pm IST.

Alternatively, you may reach us on our e-mail id i.e. [protected]@meritnation.com


Thanks and Regards
Nikhil Nair
Customer Engagement
On Tue, 23 Feb at 11:45 AM, Prem - spoke with student father

Non verified reason : New fresh live classes batches committed for grade 11th PCB.Client is very much frustrated and asking for Refund or asking fresh batch.

Also, client saying FE shreshtha also agreed on call that she shared the wrong info related to batch.

Time taken 3-4 workings days

agreed

213360:1677838

The sales people Neeraj and Megha promsed that what the were selling me was a premium batch of grade 11 and 12 science stream live classes and that the maximum capacity of students per batch would be only 25. they also mentioned that the camera would be on for the student and the teacher so its going to be a two way interaction .After calling me multiple times i paid up the fees and the next day i get a call from the customer care confirming the details of the course i had enrolled my child into, they mentioned that the batch capacity was 90 students and there was only a chat window to clear doubts .

after this i called both the sales people and they just twisted their words and did not reply to any mails that i sent . i have been requesting to cancel subscription and give the money back since what they are offering is not suitable to my requirement . But there has been zero response from them.
very unprofessional team, rip off your money and time . please do not waste your time . this was pure cheating

Taher Khan reached out to my daughter informing that he is from Aakash Educational Services, and that Aakash is offering discount for enrollment to their Coaching (NEET) course for her. He even told that Aakash is offering only virtual classes due to Covid situation, and informed that would hence come home for enrollment. He came home, showed Aakash course materials, and informed us that because of sudden introduction of virtual platform, Aakash has chosen to use Merit Nation as a platform for their education. When we asked him about Aakash, he once again informed us that he is from Aakash, and that the enrollment is for a NEET coaching course with Aakash. When asked about scholarship test date, he said that it is not required because Aakash has chosen her for enrollment and discount based on her class 10 marks. I did not bargain on fee with him because I knew about Aakash Coaching. He even forced us to pay the fee immediately informing that Aakash is giving this discount only for that day. After paying the fees, he gave us Aakash course material and left. Later when we called up Aakash centre, we got to know that enrollment has not happened with Aakash, but with Merit Nation. This merit nation representative has impersonated himself as Aakash representative, and cheated us. It is a shame that MERIT NATION is adopting this kind of a strategy for enrolling students. How is Aakash allowing this to happen? I want either refund from MERIT NATION or change of enrollment to AAKASH.