Meritnation — not fulfilled what was promised to me at the time of purchase

Address:

Fazilka, Punjab

CHINTAN WADHWA Mobile no. ([protected]) I am a paid member of meritnation.com. On 14th december 2013 I recieved a phone call from the website and they told me about it. I was interested and subscribed to it for 4500/- Rs. I asked them that I am studying in ICSE board and would I get study materials of the same. THey assured me about it but later when I asked questions related to my syllabus but got a lame reply from meritnation expert that they provide solutions only to topics prescribed in CBSE syllabus, so I decided not to buy it again. Next year on 24th january 2015 after my subscription expired I recieved many calls from the website to subscribe to it again. They told me that they are providing me special discount and I can buy their maths and science course only for 2000/- [INCLUDING LIVE TEST SERIES] Rs. NOW HERE'S WHERE MY ACTUAL PROBLEM STARTED. I WAS ON MY WAY TO SRIGANGANAGR AND THEY TOLD ME THAT I CAN AVAIL THIS OFFER ONLY TODAY( TIME WAS AROUND 8:30 PM). I SUBSCRIBED TO IT IN HURRY AND THEY TOLD ME TO MAKE PAYMENT ONLINE. NOW THERE WAS A LIVE TEST OF MATHS SCHEDULED ON 22nd JULY. on 22nd JULY WHEN I LOGGED ON TO MERITNATION TO GIVE THE TEST, I CAME TO KNOW THAT THE TEST WAS NOT AVAILABLE FOR ME. I TALKED TO MANY OF THEIR CUSTOMER SERVICE REPRESENTATIVES BUT THEY TOLD ME THAT THERE WAS A CONFUSION AND LIVE TEST SERIES IS NOT INCLUDED IN MY COURSE. I AM VERY DISSAPPOINTED BY SUCH UNFAIR SERVICE FROM AN ALL INDIA FAME WEBSITE MERITNATION. CHEATING YOUR CUSTOMERS LIKE THIS IS NOT GOOD. I WANT MERITNATION TO PROVIDE ME LIVE TEST SERIES ELSE REFUND MY MONEY AND UNSUBSCRIBE ME. ACTION MUST BE TAKEN AS QUICKLY AS POSSIBLE ME INFORMED OF THE SAME. THANK YOU.