| Address: | New Delhi, Delhi | | Website: | meritnation.com |
Meritnation had assured and promised me about one-to-one student-tutor ratio and personalized attention during live classes.However, what I found was something no less than a circus with one tutor catering to dozens and dozens of students with no questions being answered during the one live sessions that my child availed. I was promised that this is an alternative to personal tuition that my child was undergoing when the sales representative from Meritnation contacted us.
Much to my horror, all I could see during the live class session of this DE-MERITNATION was students complimenting the teacher on her appearance, her attire and the teacher gushing throughout the session. This is definitely not what I signed up for. Worse, subject related questions/queries are overlooked during the live session. When I contacted Meritnation, I was told the mentor may respond in a day or two that resulted in her queries not being answered and less than expected marks in science exam of IXth Standard.
This is not what I expected. When I asked for a trial before going in for an outright purchase, the salesperson told me there is no trial available and the product can be cancelled at any time and refunds are entertained on select cases. I was repeatedly assured of one to one personalized attention which I found non-existent. I have been naive enough to pay nearly Rs. 9, 000 so far for sub standard lessons. I have repeatedly communicated to Meritnation from within a month o[censored]sing the product in February 2019 that I want an immediate end to this with no response.
There is no one-to-one interaction and live classes are a circus. I have literally written dozens of emails to Meritnation and the firm called Capital Float through which they give loans to stop the EMI's but they keep bouncing mails saying refunds are not possible. Was this information helpful? | 
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