Metrozip — metrozip bus service complaint

Address:

Pune, Maharashtra

My trip was on thursday 30h aug 2018 (Route - r 06- orchid school balewadi phata to phase 3).. The timings was 11:18 from orchid school balewadi phata and i reached my pickup point sharpe at 11 and i waited till 11:51. However the bus didn’t came. I was not even able to track the bus, it was still showing me the same track (Near hadapsar since 1 hr). This incident happened with me before also and i am very disappointed with the service.
And today again i have faced the same issue. My pick up was from comfort zone (09.34 am) baner to capgemini hinjewadi. I waited till 11 but bus didn't came. They have not provide any contact number of the bus driver. I want my refund from metrozip. Please do the needful as soon as possibile.