Mettur Super Services — Box received to customer open and damaged

My lr no: 6382092
Davidson street to kodumudi branch booking done on[protected]

we booked 2 parcel to kodumudi branch and it reached erode and for 3 days we didn't got informed about that the kodumudi branch is closed permanently, when i called on 9th of august the people told me that the bundle is in erode for 3 days, they then booked it to muttur near kodumudi. it took 12 days for the bundle to reach from Chennai to final destination within state. box received open and in damaged condition, the box are opened and damaged, customer even lost his book fair for which the box were booked, worst service, no responsibility, feedback given on mss website but no message or call received.