Submit a Complaint
Claimed

Mettur Super Services Complaints & Reviews

mssbus.com
1
Updated: Apr 17, 2026
Complaints 213
Resolved
4
Unresolved
209
Bad 😕 It seems that Mettur Super Services has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Mettur Super Services

Having problems with Mettur Super Services?

File a complaint and get it resolved by Mettur Super Services customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Public Transportation
Rank #21-40
Mettur Super Services

Mettur Super Services reviews & complaints(213)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
Kalivighnesh
Apr 17, 2026
Report
Copy

Vehile parcel damage

I have made a bike parcel from Tirupur to Chennai. When i receive that in Triplicane Chennai, Bike doom mask was totally damaged and broken and there is no response about their mistake.
Order no: 5048270
Date: 16.04.2026...
Helpful
Found this helpful?
Write a comment
Report
Copy
I
Iniyen
from Chennai, Tamil Nadu
Dec 30, 2025
Report
Copy

Parcel opened on delivery

The parcel was booked from Trinelveli on 27.12.2025 to Chennai. On delivery the parcel was found opened, and some of the products were missing from it....
Helpful
Found this helpful?
Write a comment
Report
Copy
J
jamesdavidse
Feb 14, 2025
Report
Copy

Parcel not delivered after 3 days

Booked at Bangalore to Tindivanam on Feb 11, Parcel not received even after 3 days Feb14. No response from Head office staff at Mettur. Worst experience and poor customer service. Don't waste your money and valuable time. No update from manager at Bangalore for4 hours after complaint is registered. Negligent staff at head office who doesn't have any responsibility to find the consignment and why not delivered for 3 days whereas...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
S
soocool04
from Cuddalore, Tamil Nadu
Jan 4, 2025
Report
Copy

Package not received

Address: cuddalore
Website: mettur transport

I Have not received the package which was booked through mettur transport from sivakasi during diwali. For the last three month following the mettur transport support number and other number still no response. very poor service. Need resolution as soon as possible....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sriram1234
Aug 3, 2024
Report
Copy

Missing Parcel and Inadequate Response from Thoppampatti Pirivu Booking Office

Address: Thoppampatti Pirivu

I am writing to raise a concern regarding a recent experience with Mettur Transports parcel services. On[protected], I sent two carton boxes belted together as a single parcel from Thoppampatti Pirivu to Mannargudi. However, upon delivery, the recipient received only one box, and the other box is missing.

When I visited the Thoppampatti Pirivu booking office to inquire about the missing box, the employee suggested that the...
Helpful
3 other people found this review helpful
3 found this helpful
Write a comment
Report
Copy
W
WOODLANE MODULAR
Jan 11, 2024
Report
Copy

Complaint: Parcel Missing

Address: WOODLANE MODULAR

Our supplier has booked 3 boxes belted as 1 parcel via LR NO. 3463219, But we received only 2 boxes, 1 box is missing. Booking office sent their CCTV footage loading 3 boxes, Receiving also sent their CCTV footage received only 2 boxes. Nobody is taking responsibility & not responding. kindly trace out our 1 box asap....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
K
kvasud
from Delhi, Delhi
Nov 21, 2023
Report
Copy

Parcel not delivered in time and worst customer service

Hi - My parcel booked on last friday is laying in sulur hub for past 4 days and no response from Mettur customer care and Booking manbagers. They charge heavy tansport fee but not readfy to deliver in time. Worst service....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
J
Jinanica Telecom pvt ltd
from Bengaluru, Karnataka
Aug 10, 2023
Report
Copy

Delay in delivery of goods

Dear Sir/Madam,

We Have Booked Material from MSS TRANSPORT KALASIPALYAM BRANCH TO CHINNAIMPALYAM BRANCH COIMBATORE AGAINST LR NO:11462595 DT: 07/08/2023 BUT STILL MATERIAL HAS NOT REACHED CHINNAIAMPALAYAM ALREADY 3 DAYS OVER WHY DELAY??

NO ONE IS GIVING PROPER RESPONSE, Please We Request you to Deliver the Material within 2nd half or else we will book the Complaint to CONSUMER COURT.

Waiting for...
Helpful
Found this helpful?
Write a comment
Report
Copy
C
Cera Chem
Sep 15, 2022
Report
Copy

Delay in supply & No response

We had booked 2 rolls on 6.9.22 at MSS Chennai (Maduravoyal) to Mettur Transport ( mSs ), 10, Chinnasamy Naidu Road, Pragathi Hospital Opposite, Sidhapudur, Coimbatore vide LR #: 11364560, on To pay basis (Rs. 280/-).
This still shows IN TRANSIT on your site. When we tried reaching your Chennai Hub, they said that the material reached Coimbatore. We tried reaching Ph:[protected], which is all-time busy, and no response. So we sent our...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vinoth14
from Dharmapuri, Tamil Nadu
Nov 9, 2021
Report
Copy

Parcel Missing and unethical behavior by General Manager

I would like to highlight two issues for which I am tired of following with no solution. For both issues MSS staff asked us to reach the Customer care/Head office for a solution and they are not ready to answer any more. I reached customer care and highlighted both the issues but they are not in a situation to provide me a solution.

Later I got a number from the General Manager. I humbly called the General Manager, another...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
V
Venugopal manivasagan
Oct 23, 2021
Resolved
Report
Copy
Resolved

I am 2 box crackers sivakasi

Address: No.34 west street Sathukudal post vridhachalam cuddalore district, No.34 west street Sathukudal post vridhachalam cuddalore district

2 box crackers sivakasi parcel booking today parcel delivery not customer service no response...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
M
Maheswaran fhi
Jul 8, 2021
Report
Copy

Usilampatti mss parcel service agent

Address: Usilampatti Madurai (dt)

In my company used monthly for parcel delivery in mss .
What price it shown to pay that amount I had paid but in your agent member asked extra amount for per bag asked 7to 10 rs what charges that why I paid that amount this is nessary please tell me detail

Note:I take the parcell and I only load my truck never use that your agent then why I want to pay extra amount...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Prakash Ps Aquatic
Jun 30, 2021
Resolved
Report
Copy
Resolved

Live fish

Address: 78 e kempatty Colony 7th St. Coimbatore-1

Sir
I am PRAKASH
I am doing part time business flowerhorn fish sale
28.6.21 6pm booked coimbatore to thiruvarur send parcel at our travels reached at 30.6.21 12.30 am box or broken but fish live asked to parcel service not answer clearly . I attached video...
+1 videos
Helpful
8 other people found this review helpful
8 found this helpful
Write a comment
Report
Copy
R
Ragram
Jul 21, 2020
Resolved
Report
Copy
Resolved

poor customer service

Address: METTUR H.O Mettur Transports 9/29, Square market, Mettur Dam - 636401. Phone: 04298-244371,9443312370

Booking place phone not picked - [protected]

Destination phone switched off - [protected]

Booked on 18th july 2020.
Status not updated in portal.

Customer care number - [protected] - switched off

Mettur ho numbers[protected]Number not available) [protected] (Not picking the call).

Chennai main office - [protected] (Not picking the call).

Are...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
R
rafeeqmca1
from Mumbai, Maharashtra
Aug 14, 2014
Resolved
Report
Copy
Resolved

No bus service, no refund

Address: Chennai, Tamil Nadu

HI SIR,

I have booked ticket chennai to dharapuram in mettur super services, please find the attached ticket details.

Boarding point in chrompet at 9.15 pm its mentioned in the ticket, i have been waited from 8.00 pm to 2.30 pm.

Nearly 6.30 hrs in the bustand. Till now the bus is not came I have tried to reach mobile and land line number

which is mentioned in the ticket .[protected],...
Helpful
2 other people found this review helpful
2 found this helpful
1 Comment
Report
Copy
R
[email protected]
Jun 2, 2025
Jun 2, 2025
This thread was updated on Jun 2, 2025
Report
Copy

Address: Doddaballapura, Karnataka

I am not receiving one black bag one bag missing
Mettur Super Services customer support has been notified about the posted complaint.
Jun 02, 2025
Updated by [email protected] One black bag missing
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    V
    vignesh_v07
    from Madurai, Tamil Nadu
    Jan 13, 2025
    Report
    Copy

    We are booking parcel 2 whit poly bag on 8.1.2025 from Madurai Fatima college to Chennai Tondiarpet At the name of T.A VASU APPALAM DEPOT. Almost reached 5 days till now not received the parcel. So I call to the salem headoffice and Chennai hub and Manager. Everyone told it's in Chennai hub Velappanchavadi if you want come and take the parcel or wait for till Friday. Actually tomorrow pongal today I'll not supply means that order was cancelled by customer end. It's affect my business and Goodwill. But MSS staff told irresponsible Answer
    Mettur Super Services customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      V
      VigneshMohan1991
      from Tirupathur, Tamil Nadu
      Nov 11, 2024
      Report
      Copy

      Address: METTUR H.O Mettur Transports 9/29, Square market, Mettur Dam - 636401. Phone: 04298-244371,9443312370

      Respected sir/madam
      I have booked a parcel MSS on[protected] to Anantpur Mr.Venkatesh, still it as not departed from the origin, I have tried to contact MSS customer care, no response at all, please rectify my request and take necessary action since it is an Agri implements.
      Parcel: 7871172
      Date:[protected]:14
      Fr: Jolarpettai
      To: Anantapur HUB
      Item: corton b(1)
      Amt: 150 [Paid]
      Mettur Super Services customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        rk04
        Sep 30, 2024
        Report
        Copy

        G.C : 7225177

        Date of Booking : 26/09/2024
        Date of Receiving : 30/09/2024

        Desirable Resolution : Possible refund/ repair

        I recently packed my scooty and sent it from MSS Guindy to MSS Mannachanallur. Unfortunately, it arrived with significant damage, which is unusual. I haven't seen this level of damage on any other bikes transported by MSS.

        While the management told and I understand that the management is not directly responsible for damages, I believe the handling of vehicles should be handled with more care to ensure their safety. I'm very dissatisfied with this experience and will likely not recommend MSS transport for future parcel services.

        I've already contacted the Mettur head office, MSS Guindy office, and MSS Mannachanallur office but haven't received a satisfactory response. I hope you will take this complaint seriously and address the issue promptly.
        Mettur Super Services customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          Rave_aves
          Sep 19, 2024
          Report
          Copy

          I booked my Royal Enfield classic 350 bike from Chennai to Mettuppalayam through Mettur Transports on last Sunday but I received it after a week, but they promised me to deliver on Tuesday. After delivery I noticed that the bike was mishandled and damaged by the workers. Also bike key was not delivered till now. I spoken with many peoples still no use.

          PLEASE DON’T BOOK,

          Parcel: 6924434
          Date:[protected]:28
          Fr: WallTax Road 3
          To: Mettupalayam
          Item: ROYAL EN(1)
          Amt: 1500 [Paid]
          Mettur Super Services customer support has been notified about the posted complaint.
          Helpful
          2 other people found this review helpful
          2 found this helpful
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit

            Related businesses

            B.E.S.T. Undertaking
            1
            (1338)
            Haryana Transport Department
            1
            (818)
            Gujarat State Road Transport Corporation [GSRTC]
            1
            (4425)