Mettur Super Services — Damaged and lost product

Address:

t nagar chennai

Dear Sir/Madam,

Shipment number: 567337
I, subin hereby submit this legal petition to bring attention to the severe loss and damage caused to my shipment by Metur Parcel Service, and to seek appropriate redressal for the same.

Facts of the Case:

On 15 May 2023, I availed the services of Metur Parcel Service to send a shipment from Karunkal, Kanyakumari district, Tamil Nadu, to [Destination Address].
The shipment was delivered approximately one week later, on 20 May 2023, by Metur Parcel Service.
Upon receipt of the parcel, I discovered that it had been severely damaged, with the packaging torn and all the products inside in a wasted and lost condition.
The damage to the parcel clearly indicates mishandling and negligence during the delivery process, resulting in significant financial loss and inconvenience for me.
Breach of Duty:

Metur Parcel Service failed to exercise reasonable care and caution in handling the shipment, as expected from a professional courier service.
The loss and damage of the shipment demonstrate a breach of their duty to transport the parcel safely and securely to the destination.
Legal Grounds:

The loss and damage of the shipment by Metur Parcel Service constitute a violation of their duty of care and breach of the contract entered into between the company and myself.
As a consumer, I have the right to receive services of acceptable quality and to be protected from negligence and misconduct under the Consumer Protection Act,
Relief Sought:

Compensation: I seek appropriate compensation for the lost and damaged products, amounting to 10000, which reflects the value of the lost items and the inconvenience caused.
Refund: I request a full refund of the shipping charges incurred for availing the services of Metur Parcel Service.
Damages: Considering the mental distress and inconvenience caused by this incident, I seek additional damages to be determined by the Consumer Grievance Redressal Forum.
Preventive Measures: I urge the forum to ensure that Metur Parcel Service takes necessary corrective actions to prevent such incidents in the future, safeguarding the rights of other consumers.
Supporting Documents:

Copy of the original shipment receipt.
Photographs of the damaged parcel and its contents.
Communication records with Metur Parcel Service.
I request the Consumer Grievance Redressal Forum to consider this legal petition with utmost seriousness and provide an opportunity for a fair hearing of this matter. I also request that the forum expedite the proceedings to ensure timely justice and resolution.

I am prepared to provide any further evidence or documentation required to substantiate my claims. Please notify me of any additional information or procedures required to proceed with this complaint.

Thank you for your attention to this matter. I trust that the Consumer Grievance Redressal Forum will take appropriate action to uphold consumer rights and ensure justice in this case.