Respected sir, I would like to bring it to your attention that we have transported 3 boxes of items from Mettur parcel service guindy branch to MSS Madurai Kappalur Hub dated on 8th October. These items are pertaining to Diwali celebration and it is supposed to shipped on 21st through our agent from Madurai and the shipment should reach Dubai along with our other goods sent from various locations.
We have been following up with MSS for last 6 days there is no response from their end.
1. Every time a new person will pick up a call and they will ask to return the call after 30 mins, again we will end up in to a new call handler.
2. Their line is always busy, it is hard to get them on line. They don't have the habit of taking customer number and return call policy.
3. The tracker always shows the item in transit.
4. 18th October I have called them from Dubai because things were going out of control, I kept them on hold more than 30 minutes the final response I have received from Selvakumar MSS Guindy office - phone number[protected] the Madurai Hub kappalur branch not taking the call.
5. He has promised to update next day, again when I had called his mobile he confirmed that they are not able to track the item, next day when I sent a message he replied that he is in a meeting till 12, when I called again after 12 India time he said still the meeting is going on.
6. Finally he gave two contact number to deal with for Complaints, Ramesh[protected] when I called this number it landed in their head office with a telephone operator again tracking number and same story never ending.
7. Today they gave me a new number Hari- Koyembedu office [protected], he also gave me the same promise to revert back in 2 hrs.
Every time when I call this office there is no proper reply. A shipment which is suppose to reach a destination with in 3 working days, after 13 days also they are not able to update with proper picture. A company to need to update the customer if the item is missing, which is not happening with MSS.
I have spent lot of time and money in making phone call to reach out people which has created so much stress and calling cost of Duabi to Chennai. And it created a lot of stress and anxiety in my personal life.
Hence I am looking for a financial compensation for my lost goods and the stress, amount of time and frustration caused by Mettur Paracel service.
Kindly provide us a suitable solution at the earliest.
Thanks and regards,
Vayakkadu Iyarkai Velan Sandhi- Chennai
Namalvar Food stuff trading llc - Dubai
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