Mettur Super Services — Very poor service

Address:

208 Krishnapuram main road, near Hp petrol bunk, Kadayanallur

My friend has sent me a glass package from kancheepuram and I received it in kadayanallur .I opened the package immediately after receiving it in office itself and I found it to be shattered into pieces. The personnel there assured me of registering a complaint on this and get me a refund but from next day onwards they started playing with me asking me to call to AGM Number, head office number, sent address. I tried all means and after trying out 100 times each number will connect but all the persons give a response that it is not relate d to them and forward me to another person. I posted my issue on Twitter, sent them an email but I never get acknowledge response too.I trusted this service only after getting assurance from them that they send safely but this incident of poor service has made me lose my hard earned money of 4000 rupees . Posting this issue here so that I expect atleast a proper response and refund from the parcel service

Package details: glass box
Price: 3776 INR
Sent charges: 180 INR
Received charge: 20 INR
Parcel booking id : 5033084
Sent place: Kancheepuram
Received place : Kadayanallur
Mobile no: [protected]