Mgvcl — Power cut problems

Respected Sir,
We are from Anklav Lalpura, We are Facing frequently power cut from last 1 month. Once rain start immediate we are facing issue of Single phase Power Cut.
This problem is in Anklav Division Kothyakad Fider (AG).
Just now it is 8:48 PM still rainfall is only 20% and there is power cut.
This problem is from last one month.
Still electricity has not come!!!
And when we try to contact with toll free number no one is replying us. so where we should contact for this issue???
Kindly solve this problem as soon as possible????