Mi Tv — technician not visited to repair tv for past 5 days after complaining

Address:

Chennai, Tamil Nadu

My mi 4a pro 49 inch tv is not working from saturday. I contacted the customer care on sunday and complained about that. I received a message stating that a technician will arrive on monday morning between 9:00 a. M. To12:00 p. M. But monday fully i didn't receive any message or call from the service centre. Again i contacted the customer care on tuesday morning and said that no one visited my house to repair the tv. They said that they will send a person on tuesday and a person came on tuesday evening to repair my tv. But that person did not know how to repair the tv as he was trained only for tv installation. So he left saying that he did not know how to repair the tv. So i contacted the service centre and the person in charge said that he will send a person on wednesday morning but till wednesday evening no one arrived and then after i contact them several times they said that evening a person will come but evening also no one came to repair. So i contacted him again and he said that there are thousand customers and he cannot send a person to my house. Then i contacted the customer care on wednesday night and said that i am going to place this issue in the consumer court and i need a person to repair my tv the same day. But there is no response even from the customer care side or from the service centre. Please consider my issue seriously and take the necessary steps. I have a very strong complaint on the service centre and also on the the mi tv.