Microsoft Complaints & Reviews

Hi, it has been more than 4 months that i gave my lumia 720 (Alongwith the charger) for resolving some charging issues with the device at microsoft service centre (Ganpati mobile bank, boring road, patna - 800001) in patna, bihar, india. But, till date there is no response from the service centre regarding my phone. I am not a resident of patna but i have visited the centre many times and to my surprise, i found the centre to be closed. On enquiring about this with the neighbours of the service centre, i got to know that it has been closed since more than a month. They have also charged me 1500 inr for the repair. I have also attached the bill that i was provided with for your reference. Now please tell me how will i get my phone and who is going to pay for all the mental and physical harassment that i am facing due to all these.
Contact:
Mo: [protected]
Email: [protected]@gmail.com

With an expectation, I have visited Nokia/microsoft service centre of Lenin Sarani, Kolkata to repair my Lumia 535 set's touch screen as it was broken falling from my hand. They have charged 1990 INR to replace the touch pad and have returned back to me. From that day, touch screen was not responding properly. After 2 months, when I was thinking to buy a new handset, again touch screen of my handset has broken. Being quite upset, have gone to a local mobile repairing centre and they have done a miracle job. They have only taken 400 INR from me and gave me my phone with a new touch pad, even sensing problem has been disappeared.
Are the engineers of your service centres really well trained or do they just intentionally to make customers dupe?

Austin hyundai a dealership company using 60-70 computer with pirated windows software and pirated ms office.office situated in kolkata.
Address-Near Patuli;kolkata.They are one of the big dealers of hyundai, fiat cars.Making big profit but still using this illegal pirated software and not paying proper salary to the employee also.Kindly take expiditious action and give a lesson to do business with proper ethics.

Sir I purchased a phone from amazon.in nokia130ds on 7 Jan 2017 now its charger is not working, so I went to (Microsoft device care situated near radha rani mandir Nehru nagar Agra) and I ask for repair or replacement of the product because it is in warranty, they deny me rudely and say no that we will not repair or replace the product please contact your dealer .
Sir I purchased from amazon than who is the dealer should I contact, I contacted to amazon than they say we can't do anything please visit care
Sir/mam please tell me what to do now because it is your product and your name is at sake

I could not get help for a problem with my Surface pro 4 despite trying to reach the concerned department using helpline, direct line, email. I would strongly encourage people not to purchase microsoft products. Other company's customer support is effective from my experience.

I am delighted to inform you that I have managed to dispose my surface pro 4 for 'paper weight's' value, and I am now relieved that I do not have to go through the ordeal of working on the device, or the ordeal of trying to reach technical support helpline. Its disgusting that the INDIA operations of Microsoft is a sham, and there is no remorse, ownership or accountability. Whoever heads it and runs the show lack leadership and should be ashamed! Microsoft India ought to shut down than functioning like this.

1. No body attended to the help line numbers. Just for a brief moment, 2 hours after office opening hours (9AM IST), a poorly trained, arrogant person picked up, but had his head set messed up. The line was inaudible, and the person couldn't be reached subsequently.

2. The microsoft person who responded to my email promised to connect me to the appropriate person, but again none picked up once he tried transferring the call to the Microsoft surface department. He did not bother to call back or get email me again.

3. The Gurgaon office landline was unattended throughout the day.

4. The employees are not following the office hours of 9 am- 6 pm. I wonder if most of the dolts are 'work from home' freelancers, who are misusing their privileges.

I hope some introspection is done to revamp processes and to bring in people with integrity.

Hi
I got xbox one gifted by my brother .
The xbox was working fine for few days and than there was orange and white light blinking in the power brick. I have tried registering online by myself. Tried to register with the help of their helpline 3-4 times, but failed to register it. They always said there is problem with the site and try registering after some time.

I have written several mails and called microsoft office but no one is helping / resolving my problem.

I want that the defective x box one should be replaced immediately.
Me and my son are really upset due to all this.

Purchased lumia 950 in oct 16. Developed problem in the mobile in Dec 16. deposited with delight solutions authorised service centre in secunderabad. Got the mobile back in jan 17. Again the mobile developed problem and given at service centre on 28 jan 17. Till now the mobile has not been repaired. Rep at delight solutions say they have not yet received the mobile from bangalore. This type of after sale service is not at least expected from microsoft. Hope the problem may be solved at the earliest. other wise there is no other option other than approching consumer court

My partner was texting on our Microsoft lumia 640 LTE mobile phone. This phone popped, and with a rather large bang the phone EXPLODED right in his hands. This has caused BURNS TO HIS HANDS, CHEST AND LEGS.. I took him to the hospita, where he received medical attention... I have not been able to speak to anyone about tgis matter, apart from people in technical support who just tell me to contact by email...
I am going to report this to the media and etc to make sure this doesn't re-occur.
If any responses, please contact me by [protected]@gmail.com.

Dear sir
i m Manish Rajpal from haridwar today i am going to your nokia care center and ahndover the my handset due to degration of 10 version to 8.1 version
but after few hours they returned me my phone on dead condition
so please solve the matter as soon as possible

your nokia care detail
Nokia Care Center
MsterMind Services
Opp SBI ATM Chandracharya chowk
Ranipur More, Haridwar 249401 U.K
MObile no.[protected]
owner no. [protected] Rahul ji

Customer Detail
Manish Rajpal
284 Ganga Nagar Rishikesh
[protected]

please solve the matter or return my running mobile or new one
otherwise i will take a legal action

MICROSOFT CORPORATION
Cardinal Place
80-100 Victoria Street
London, SW1E 5JL, United Kingdom


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I had purchased lumia950xl in december2015, now only after 1 year battery has become bulge & its not fitting in phone. even now there is bigger problem, service centre in my city or any retailer nor any online sites doesn't have battery to be sold lose. now what should I do about this Rs50000 piece of crap. its of no use to me. that's how Microsoft treats people.

I own a lumia 640xl, which accidentally fallen frm my hand and its screenbis totally cracked. So i went to authorised service centre to replace the screen, and i gave my phone to them on[protected], its been two months since that, still my device is not get repaired. Everytime i contact them, they say the parts have not arrived yet. When i asked them a tine range, they said they don't know. What am i supposed to do then, wait for a year or more, now i regret the decision i made, tat to go for a windows device. Please do something about it. The service centre is at calicut kerala (Mobnet).

I initially purchased windows 7, some 10 years ago and had minimal issues with my computer and programs. then 2 years ago and automatic up grade to windows 10 for free caused all sought of problems with accessing existing information and programs, so we paid a computer technician to remove the program. We have had to upgrade from Windows 7 to 10 again because your organisation is making 7 obsolete, since installing Windows 10 each time we open a word document we are having to accept you licence each time or the program shuts down. this is causing us all soughts of frustration we are retirees and the computer is a major source of contact with our children and grandchildren who live other areas within Australia. Pleeeeeeeeeeeeeeeeeeease help.

I bought Lumia 950XL which was Microsft's flapship windows phone from Flipkart, the phone had both software and hardware issues due to which my usage was very limited and I never got the opportunity to levarage the h/w specification.
After seven months there was a fault in my battery which was unwarranted because my usage was very confined, I took measures that my phone is not overcharged, I barely used the display dock, then i convinced myself that battery issues are very common so i started communicating with both B2X and local service centre. I was told that i'll have to buy the battery from a local shop.
My device is under warranty and Microsoft is obligated to serve me, they dont have the battery, their representatives dont give a damn. In the meanwhile I am stuck here with my device which is rendered useless.

I used to be a Microsoft fan but regardless of the outcome of this interaction, you have lost one loyal customer.

I have purchased microsoft office license and I renew it every year through microsoft dealer "VINTECH ELECTRONIC SYSTEMS PVT LTD" in Pune
However every now and then someone from Mcrosoft calls me to tell that my licenses are not in order. Then they tell all wrong details such as "we may not update dealer data immediately - it will take 2/3 months etc." Then they try to sell me lifetime license
I think they are using wrong threats to harass small businesses asthey tell me that I will continue getting such calls if I dont buy lifeime license

I am using nokia 830 running on windows 10... My problem is when i open any application installed in my phone it shutdown automatically after open app.. Its happen 80% when i open app...
All application face this issue, so i thought its not problem of application, it's problem in operating system, i used windows 10 latest update in my phone..
Also there is company installed app game hub app doesn't act good.. When i open green farm 3 from game hub... Its stuck at screen... No back word option work.. So i am go back to direct home screen pressing home button.. Game doesn't start...
Microsoft company don't try to resolve our problem,,, if they are not able then why produce mobile... After sell service its horrible... They have introduce feedback hub... But nothing solved which is feedback by customer...

I have purchased a micrsoft lumia 540 handset through snapdeal under invoice number s1b7d8/16-17/142 dtd 27th jan 2017. The handset is received at my place of residenace on 03rd feb 2017. After opening the pack i found that the display of the involved handset is defunct as such i am unable to put the handset in use, i have contacted snapdeal but failed to receive response from them. Hence i am mailing my grivance to you with a request either to replace the handset or arrange for refund.
Wishing favourable consideration.

Thanks & regards

Makarand limaye

Respected sir/madam
I have so many try to install windows 10 preview in my Lumia 625 but there are in windows insider app this type of massage shown (
Sorry, we cannot configure your device because it is currently preparing an update. Please install the update (Settings → phone update) then try again)
When I goto phon update there is no any updat so please give me installation of windows 10 in Lumia 625
Thank you

I have submitted my mobile microsoft 540 on 25/11/2016 at BM GADGET SERVICES PVT.LTD PUNE. Still every time they are changing my duedate.I complained many time but still no solution given.and I also complained to support.b2x.com website that provide me from BM GADGET SERVICE center but they are also not given any solution about my mobile.I suffered more than 10 times but no one is ready for give me mobile back.so please help me and give me my mobile back.
My service job sheet number is[protected]_161202_002.

I bought the phone in May ... Since then i am facing several issues such as charging, phone restarting, speaker problem and vibrations

So i visited the Microsoft Store where they took my phone for 25 days and gave it back saying that the problem was with the battery - so it has been replaced

The problem persisted so i visited them again - they again took 20 - 25 days and said they have replaced some chips in it so it should be fine

Guess what - the problem persists and this exercise of soft reset - hard reset - OS Reinstall has been going on since 6 months now with no use ...

NOW AFTER 3 MONTHS THEY ARE GOING TO TELL IT HAS NO WARRANTY SO PLEASE THROW YOUR PHONE

Cant believe i spend 18k for this stupid phone ... was using Nokia since ever and i will never touch any Microsoft product from now