| Address: | SGM Group, Off.No 7 Grd.Flr.'C' Wing Sai Shradha Apt., Pipe Compound Opp. Mumbra Public School Dargah Road Amrut Nagar Mumbra 400612 Thane Mumbai Maharashtra, Thane, Maharashtra, 400612 |
Dear sir / madam,
My name is junaid mansuri from mumbai. I bought an inverter from your
Company in aug 2018 which is under warranty. 3 days ago my inverter stopped working invertor was not charging even still have problem i registered a complain on july 30 2019 via complaint number mjc7226577
Till date no but till now no engineer has come here nor got any solution. On friday 02 aug 2019 a stupid engineer called me at 12pm name fakira shinde for inventor checking i told him that is come 4 pm because the office is closed when i reached the office, i called him and said to come in office he said sir, i will come in 1 hr i am at other place i called him again at 5 o'clock in the head, i call in 15 minutes then i called 5.20 then he said sir i call in 10 minutes then i called him on 5.40 and he said that sir, i am not getting your office i am near to your area. I told him the way how to come that’s just 5 minutes away from my office then i waited for 20 minutes and called him again but he did not take the call. Again, i call him at 6.30 and he picked up the phone and said i'm will call you back i am not feeling 7pm same he didn't respond then after wait 15 20 minutes, i called him and he start shouting me sir, you do not understand, so what i am i am from nagpur i am this and i am this like that after that he disconnected the phone again i called continues 5 6 times about 10 minutes. He did not pick up then approx. 8pm he called me and said sorry sir but i am coming i am standing at your area again please send someone to pick up me and my staff leave office to pick up him at the spot he was waiting in place within 2 minute, when he told his location i am standing here my staff was waiting for him at the place till 10 minute but he will not present in front of my staff stopped answering me and my staff calls suddenly he called me again and start shouting me again saying i am from nagpur you don’t know who i am i said i will complain you at microtek he said do it what you can do my name is this i am from here in hindi he said (Mera koi kuch ukhad nahi sakta jo karna karlo mai kal aaunga) means he didn’t care about the company in which he is working netiehr company reputation or he did not respect his company he don’t have fear anything what he told (Company mera kuch nahi kar sakti) then i stopped calling him and he also trying to getting complaint number from me so he can closed complain in his system
Next day i call customer and told this was happened your customer care said they can’t do anything they just logged complain nothing else they give me one contact number your dombivali branch manager number i called him 7 8 times but he didn't receive the phone i drop him msg also no response then i called to customer care and tell them this is happening they said they can’t do anything even i told him to cancelled this complain and logged new complain and send new engineer to my office but they said it is not possible customer care said new engineer will come today means on satyrday but no one came but they gave me one number which is in noida mr. Ajay khatri i called and explain everything when he listen he said he will contact dombivali branch and will send another engineer and take necessary action against farika shinde but no reponspoe from mr. Ajay khatri also i trying to call him continues till 6.30 pm but no response
Means they are one they do not like to hear another complain from customer. They all like to bother customer not to give solutions these people threaten the customer, they blame and harass the customers they don’t care and think about customer and microtek reputation and business and they don’t fear from company and they like to lie and cheat customer and company
What customer do not one solving customer issue
Details given below
Customer name: junaid mansuri
Customer number:[protected]
Customer address: sgm group, off. No 7 grd. Flr.'c' wing sai shradha apt., pipe compound opp. Mumbra public school dargah road amrut nagar mumbra 400612 thane mumbai maharashtra
Product: microtek single battery investor ep900
Purchase month: aug 2018 (Under warranty)
Complaint number: mjc7226577 has registered of microtek ups-eb ups eb900. Pls share this code 2757 to eng, after your repair complete
Complaint date: tuesday, 30th july 2019
Staff details who bother customer
Stupid engineer fakira shinde[protected]
Dombivali manager [protected]
Delhi ajay khatri:[protected]
thanks & regards,
Junaid mansuri
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