[Resolved]  Microtek Inverters — Low Output Voltage and very less backup time of Inverter

Address:

Kamrup Metropolitan, Assam

Hi, My name is Amrit Agarwal. I have a microtek inverter bearing serial number: 11GGYNB55460 and model is 1500 SW. Since last 1 month I have been facing issues with my inverter. It is not giving backup and the output voltage is around 100 Volts. So I filed a complaint (MJB713082) on 9th August and an engineer visited my home on 11th August and changed the IC of the inverter. He charged me Rs 800 for this. But after a few days, the inverter started giving the same problem again. So I filed a complaint (MJB747489) again on 19th August. A very very rude and arrogant engineer visited my home and took the PCB and returned back on 25th August. But the same problem evolved again after few days. So I filed a complaint again on 15th September (MJB847923). A engineer visited my home and informed that the PCB needs to be changed and I will have to pay for it. I was shocked hearing this. I have been filing the complaint for same problem again and again which has not yet been properly diagnosed by your engineer. Are they trying to fool the consumer by changing the spare parts of their choice and then asking money again for changing other part again but the problem remains unsolved. This is not the kind of service I expect from National brand like Microtek. If there was problem with the PCB then why did you change my IC and took Rs 800 . If you want money now for PCB, I want my money back which I paid for IC. I am totally frustrated by the pathetic service and rude behaviour of Microtek Team. I want a solution for my problem.