Milkbasket — Indecent behavior

Address:

Milkbasket Gurugram

I booked an order from milkbasket yesterday's evening for 38 items including milk and curd. I kept on waiting the whole day today for my order but to my utter surprise I got a call from milkbasket at 5.50 pm tht their representative reached thr gate along with the order. I went there but noone was there and in 2 min I received a msg tht noone reached the gate hence they cancelled my order. I got refund of only half of my amount. I want to know abt wht exactly the problem and to refund my remaining amount along with the charges for my mental harassment..