Ministry Of Finance Govt. Of India — gst payment - portal not confirming the payment and also no refund of payment

Address:560066
Website:GST Portal & GST customer Service

I am a consultant working for a private company. My gst registration number is 29aacpr7605n1z4. On august 1, 2017 i had made an on-line payment through the gst portal for an amount of rs. 39, 203. Though the amount has been debited from my bank account, the gst portal has generated cpin number [protected] and the deposit status shows as "failed". I am sorry to say that i when i contacted mr. Ved prakash, supervisor, in gst customer support, he did not give me a proper answer. He simply said that the amount would be credited back to my account in 48 hours. Though 2 days are now over, there is no response from anyone. The gst website also has a wrong help line number. It shows tel number [protected]. This number does not work. The correct number is [protected]. My question is, how can honest tax payers get proper support in this country. No one seems to be responsible to answer my telephone calls and e-mails. Therefore, i have no option but to come to you directly for your support. Please help me
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    Bangalore South, Karnataka
    India
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