[Resolved]  Mirraw Online Services — Money debited from my account but no order generated

Address:	Mumbai City, Maharashtra, 400011
Website:	www.mirraw.com

This mail is a follow up on the complaint raised by me, regarding a purchase payment made on your website.
I Uma Subbaraman, made an online purchase on your website on the 20th of Oct 2016. The amount of Rs. 5, 358 was debited from my account but no transaction was made, and no goods received. ( BANK STATEMENT OF WHICH HAS BEEN SHARED WITH THE COMPANY)
I have been following up with your customer support team since, and they keep sending me random emails stating my ticket is closed, without the issue being resolved.
The customer service phone no, is never answered, and although they mention call back, that never happens either.

Below stated was one of the response. However this contact no is OUT OF SERVICE.

[protected]@mirraw.freshdesk.com

to me

Hello,

Thank you for writing to us.

For immediate action and response, please call +91 [protected] or write directly to [protected]@mirraw.com

Thanks,
Mirraw Support Team

I urge you to kindly look into this matter ASAP, and refund the money back.

Look forward to an immediate and correct response.