Mirraw Online Services Customer Care
Mirraw Online Services Pvt. Ltd.
Customer satisfaction rating: 72%
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363
COMPLAINTS

Mirraw Online Services Customer Care

Mirraw Online Services Pvt. Ltd.

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Address
252, Lucky Mansion, Peri Nariman St, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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129
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Customer satisfaction rating
72%
Complaints
363
Pending
265
Resolved
260
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Mirraw Online Services related photos (69)

Mirraw Online Services Complaints & Reviews

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Mirraw Online Services — I want to return a order which i am not able to

 Bhavani Chandrasekhar on May 26, 2017
Hi, i bought a lehanga from u and which is of horrible quality, i want to return it. It is asking from some courier name and tracking id, even though i enter it, it is showing me some error,

Order no m071403311
Trackingid - a37673891
Courier - dtdc

I want to return this order asap, pls do the need full

No on in the cutomer care spoke to me, they just sent a message if u are happy with the support pls give miss call, what the hell...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — A fraud company

 Rashmi Karnwal on May 25, 2017
Worst online shopping experience ever. I ordered a kurthi but received a different kurthi of different size. How horrible could they get? Pathetic quality of the cloth. Even after complaining so many times they don't even respond. I need my product to be exchanged ASAP. Order Id-M321764835. Please take some action against this. Also provide some contact number for complaints....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Refund has not done

 Shreya105 on May 23, 2017
My refund for the product number M175560138 has not done even after 10 days . When I call or mail them they always say that refund had done by them on 15 may. But the refund has not reflected in my account till date. I mailed the the entry of my account passbook to make them sure that I didn't receive any refund still they are not doing. If complaint here are seriously resolved then kindly resolve my complaint and refund my money as soon as possible . And next time I make sure not to shop from this site also suggest others to not to shop from mirraw....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — [#832818] M258122865

 Atmadaya on May 20, 2017
Hello

This company Mirraw finally decided to refund my money to me and now they are telling me since March 30th that it will take 7 to 9 days for the refund to reflect in my account. I have not seen such a horrible service in my entire shopping time online or even in person. They tell me I need to be patient. They keep lying again and again.

Most horrendous company and even by mistake I would not ever use this company again.

My request is this company stop lying to me and refund the amount they owe effective immediately.

I hope this is...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — M276703737 - Refund is not done

 ashokchakra on May 17, 2017
My order was placed from USA paid using Pay Pal.

Part of the order was delivered, missing items were informed that they will refund, it is already 6 months, I sent several emails to follow up, Finally there was response to refund money. after their response, it is another 1 month, but there was no refund.

Customer care number - doesn't work at all.
email - no body respond./
there is no way to escalate this issue or reach someone in their company for this issue.

Money is lost. posting it here if, they can respond. or help others to know about...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — I have not received my product & i already paid for product

 chaitu2 on May 9, 2017
Can you please help me with my order. I have ordered a product long back. It has been more than 2 weeks i havent received my product. I have already paid 1595 rs for the product. I am not even able to apply for refund.

My order id is - m518104577

Can you please help me in either getting refund or the product. Please call me at 9573906184....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Product damaged

 Vyshali Subbulakshmi on May 8, 2017
Order material was damaged
Order number : M688370645...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Poor return services

 Sophia Moore on May 2, 2017
I have ordered a saree with order number 5744-M480833135-2575057, but in the description it was not mentioned that its a net saree, so i requested for a return, but still my return is pending. First I put up a return request and then they asked for a tracking number, I gave the tracking no through which the product reached me, but that was not accepted, so I mailed the customer service with the issue, but they in return only guided with the steps no where mentioning about the option I asked for, I also replied back with the scenario again, but theres no reply till now. I want to return the product....
Complaint comments  Read comments Complaint category Online Shopping

Mirraw Online Services — Non refund of cancelled order

 ashu1331106 on May 2, 2017
Hello,
This is sudesh kumar, I have ordered a Saree (black embroider) order number :323832321 dated 04th April 2017 cost Rs.999, but due to some personal issues I had decided to return the Saree as it is written on the site profile about the return policy is available for customers, though my request return has approved by company and they had promised to return my fund within 2-7 working days and here it is about a month time passed away but my payment is still not refunded, kindly look into my matter, waiting for your reply ASAP, thank you...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw.com — Refund [Resolved]

 Rachna Kashwani on May 1, 2017
Hello,
I have ordered (Red bhagalpuri silk and soft net hand work stitched blouse) from mirraw.com on dated 08/04/2017 and after that due to some personal reason i have cancelled the same through your customer care agent on dated 11/04/2017. Now i am asking them for my refund so they are making me fool and saying that it will take 7-8 working days although it's being 21days.
Please help me to get back my refund....
Complaint comments  Read comments [1]Complaint category Online Shopping

Mirraw Online Services — Order not received

 Thenuchitra on May 1, 2017
I have placed order on 13-04-2017 still now I didn't receive if I raise complaints they r giving only ticket ID 879876, ticket ID 879883 . I have paid the full amount through my credit card in same day of order. My order no is M450531368 I have played the payment also no response from your side try to send the order or refund the amount or I have to take some action against mirraw...
Complaint comments  Read comments [1]Complaint category Credit Cards

Mirraw Online Services — Non delivery of goods [Resolved]

 Rohini Chandola on Apr 26, 2017
I had placed order no : m330607357 on 21.03.2017. Money was transferred same day however there is no update on the package.
Payment of rs 1860 has been made with reference number 656166984a1 for mirraw order reference number m330607357, however no response from your end inspite of sending atleast 5-6 reminders.

The only thing that you do is give me ticket references for complaints raised :-
Ticket id - 852738.
Ticket id - 863474.

If you are unable to reply or expedite my shipment, i would have no other option other than raise this complaint on the...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Didn't like the order no response for return

 Soumya Rav on Apr 24, 2017
My order for necklace which i didn't liked i would like to return.
But no response for my mail kindly provide me the reason and do the needful....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Product not received after payment [Resolved]

 Gharleenkaur on Apr 23, 2017
Hi, Please find the details below
Date of Incident: 9th April, 2017 at 10:53, I ordered Multi color combo of gold plated earrings contains (6 pairs) and have made an online payment via my credit card of Rs. 533 and after multiple follow ups with Customer care via calls as well emails but there is no response from them as of now.

I have already shared them the transaction message & transaction alerts I had received via email. The amount 533 Rs. has been deducted on my credit card and I have not received any product neither they're ready to return my money.

Kindly...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Mirraw Online Services — Not got the product i want [Resolved]

 Uday nath on Apr 22, 2017
Instead of red saree..i got 1 salwer on that some stupid lines are written i love you yiu guriya..i am totally disappointed with the product..the quality and colour of the product shown online id totally different from the product i received..order no--M770675237..cost is 1000..i request you guys please send correct product to the customer..hope you guys send the correct product from next time...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Informing customer about custom charges when order is being delivered [Resolved]

 kalyani bodanapu on Apr 21, 2017
Hello sanjay,

Ordered 4 items in mirraw and they are due to be delivered today.
I have took leave from work in order to receive the parcel today.

I received dhl text message saying that i have to pay £51 for the items that i bought for £153.61.

How is it fair to pay by customer when you have clearly said it is shipping free and you are able to ship worldwide.

Believing that i have ordered the goods. And now, i am being asked to pay 35% of purchase price for customs?

I think you need to sort this issue. It does...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — It's a fraud company [Resolved]

 SudiSinghal on Apr 21, 2017
We ordered two complete set of Sharees from this website and after a long wait we received two piece of cloths which look like garbage. We called them several time and write so many email provide all photos, receipts, and custom clearance papers. They always have same response "we will get back to you within 72 hr". After approximate a month of wait, Now they are saying that we sent you the wrong product by mistake but we cannot provide you full refund or product because then we'll be in lose. Is this a joke. Rather then compensating the mental harassment which we are facing to dealing them, the...
Complaint comments  Read comments Complaint category Online Shopping

Mirraw Online Services — False online advertising [Resolved]

 Praneeta Narayan on Apr 20, 2017
Mirraw online store are cheaters. They are using false advertising. Online product pictures are different compared to consumer end product.
All my ordered products were very poorly stitched, wrongly stitched and quality of fabric was downgrading, nothing like what is advertised through their website.
I have asked for my refund but they are fraud and now coming up with all excuses....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Salwar [Resolved]

 Rakhisuji on Apr 19, 2017
They are fraud people. They took the shipment charges and it doesnt mention in payment reciept i have to pay customs charges separately. Then now they say i should have been checking the faq section. This is not first time i bought from india but from different website, they didn't have these complications. The salwar costs £19, shipment£10 and customs 16, so to buy a £19 salwar i have to pay additionally £26. What a rip off?...
Complaint comments  Read comments Complaint category Online Shopping

Mirraw Online Services — Order number M232728462 [Resolved]

 Tamil Ponnu on Apr 18, 2017
On 12 February 2017 I just odered for the first time a saree, 'multicolor printed bhagalpuri slk saree with blouse'. But i get an mail, its was canceled. When i wrote a mail to the Mirraws, they said they will handle it. They send me mails with the same information.
Still didn't get a good mail back or the money! I lost €17, 00!
Never Order Again on Mirraws, I also tell friends and family about this.
I'm really dissapointed on Mirraws, Thanks for everything!

Susitha Sivarasa,
The Netherlands...
Complaint comments  Read comments Complaint category Banks

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