Mirraw Online Services Customer Care
Mirraw Online Services Pvt. Ltd.
Customer satisfaction rating: 72%
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COMPLAINTS

Mirraw Online Services Customer Care

Mirraw Online Services Pvt. Ltd.

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Address
252, Lucky Mansion, Peri Nariman St, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

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Customer satisfaction rating
72%
Complaints
411
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0
Resolved
297
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Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Mirraw Online Services Complaints & Reviews

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Mirraw Online Services — no refund of my order m080343513

 vishurstyle on Oct 19, 2017
Its been a month i am chasing continuously on calls and mail but all they do is asking for wait for 24 or 48 hours. Infact they say that in their account amount has been refunded but i have not received even a single penny. I am fed up of calling and mailing them. But they dont respond. They give lame excused like amount was bounced and technical error. Please help in getting my refund.

Kindly shut the website before they cheat more people....
Complaint comments  Read comments Complaint category Products & Services

Mirraw Online Services — dresses

 Palaparthi Ramanakumari on Oct 18, 2017
My order number m124520357
I ordered my dresses in the month of july.
Until now i didnt get after several reminders from me.
Last 15 days back they told that they will dispatch without sitching.
I agreed that also even my order is with stitching
After that they sent mail order dispactched and given some wrong tracking order. I tried to track that order it shows wrong tracking number..

Please do some help on this issue.

Regards,
Nirmala...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — order number m124520357- dresses

 Palaparthi Rama on Oct 18, 2017
Sir,

Refer to my order number m124520357. For the web site www.mirraw.com
I ordered for dresses worth aed 299.90 in the month of july with free stiching.
Even after several reminders they didn't send my order.
20 days back they replied and told me that with out stiching for one dress we wil send. I agreed for that, then next day they informed order dispatched.
Until now i didn't received. I tracked the order it shows it is wrong number.
I wrote almost 50 mails to mirraw. Until now i didn't receive.
How to reimburse my money.
Please...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — sari order

 hsawant1 on Oct 16, 2017
I ordered a sari from mirraw.com on sept 20 2017 and it was scheduled to be delivered on oct 7th 2017, they were 1 month late and still hadn't even stitched my sari, the customer service was terrible and very incompetent, they employees there are very lazy, and the manager was never "available" for me to complaint to. I was constantly lied to about the shipping date and the status of my order. I have requested a full refund for my order and not received it yet. I would suggest to never order from this company, it is a scam....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — horrible service, poor quality products

 francesca staffilano on Oct 13, 2017
Purchase made in july. I received in september a text from the shipping company asking for £50 fees for the delivery. I was unaware of that, nothing said when i bought the items. I had to pay as the company would not refund my money after asking many times (Consumer rights act says that the items must be delivered within 30 days unless a different time period is agreed, otherwise you have the rights to cancel the order). The quality of the items purchased is very low, it ended being a loss of £200. Easy return and exchange says on the website but when you click on that it appears nothing but other...
Complaint comments  Read comments Complaint category Other

Mirraw Online Services — my partial refund pending

 Tui1 on Oct 12, 2017
Now i m complaining for 2nd time in this forum though i have sent too many emails.. I placed an order which was not on time so they refunded my money.. I opted for stiching service along with that order but that money for the stiching service they haven’t given yet..
Whenever i send email i got a reply “we have escalated your issue to concerned dept” but nothing has happened for last 1 month.. I called the customer service and one lady said that i will get my money within 2-3 business days but its more than 15 days..
Stiching ref no - 2082589
Order no m634206035...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — order no. m222658388 not delivered yet

 R S Rai on Oct 11, 2017
Order number M222658388 was placed on 06 Oct 2017 and amount paid also.
One saree was delivered. Another red and gold printed cotton saree value 1979.00 not delivered yet.
Tracking shows, delivered in Banglore.
When will you complete order?
If you are unable to complete order, please refund amount...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — delayed response/delivery

 Rinka Baruah on Oct 8, 2017
I have placed an order on 26th of September which was a prepaid order. Today is 8th if October and I haven't received the order nor I have received any response to my email enquiring the status of the order. Such a pathetic service....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — return is expired

 nehamis333 on Oct 5, 2017
I have ordered a product on 21sep 2017, and i got the product on 26 sep 2017 and due to some reason i have requested for the return of the product on 1st oct 2017.. Then i got a message that "please fill tracking details for highlighted orders once you ship the products."
No one has come for the reverse pick-up and now i can see that my return request has been expired.
Why is this expired?? This is not my fault if no one came to collect the product.
Please process it asap and return it....
Complaint comments  Read comments [1]Complaint category Online Shopping

Mirraw Online Services — order cancelled in mirraw

 Shrreenithi S Vignesh on Oct 3, 2017
I submitted my purchase and ordered the dress and once after the transaction successful, status has changed to cancelled! So now will I get my money back? Order Id: M284540850...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — product

 Zaira Saif on Sep 30, 2017
My order number is m280101637. It was supposed to arrive by 29.09.2017 but is not here! I checked the tracking code that was sent to me and it said that the product had been delivered. Also, the items stated were dry fruits while as i have ordered jewelry. Either have my product delivered by monday or i demand a refund. I am disgusted by the service of such a popular fashion store....
Complaint comments  Read comments Complaint category Jewelry & Watches

Mirraw Online Services — order m672511236

 nishta gungah on Sep 19, 2017
I had ordered 2 salwar suits on mirraw on 8th of september. The items were supposed to arrive on 20th of september. Today is 19th but they have not even both products at their warehouse. I informed them that i needed them urgently. For some days i have been emailing them to ask for help but they are not replying. Now i'm worried. Everything i shop with mirraw i land into trouble....
Complaint comments  Read comments Complaint category Online Shopping

Mirraw Online Services — clothes returned

 Pari Heer on Sep 16, 2017
I don't want this product.. I don't like its material..
I don't like this colour...
N not good material of your product.. Due to un circumstances i don't want this product. I send the product. So it's my urgent request you to do this process as soon as possible. And i want my money back. So it's request you to do the process fast. Myself parimala gupta...
Complaint comments  Read comments Complaint category Online Shopping

Mirraw Online Services — product I ordered

 gunjita2806 on Sep 15, 2017
I ordered a dress from this site (Order no m765177376) but unfortunately the quality is very bad.
The picture and the delivered item quality is completely different. Also they charged me 23 euros and delivered the receipt of rs 930. Now they are offering 10% discount, which is not i am asking for.
I am not the only one who is complaining about this site. You need to check the review of this site and must ask them either to improve the quality or close the site....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — salwar kameez

 Ruhi Khanna Kanwar on Sep 14, 2017
I ordered salwaar kameez 10 days back and still have no clue when i will get and no response from your side my order number is m856473704. These people are not giving any information regarding my order and give false commitments. Please refund my money can, t trust you guys. It, s been 15 days i have not recieved my order. I ordered two salwaar kammez from that one have not delivered other one is of bad quality which i have put on replacement but no information about both. Lack of coomunicatio bad delivery and service. Really disappointed...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — saree return

 Roushan Kumar Rajak on Sep 12, 2017
Plz find your email id saree return bheja tha wo surat mein mil gaya hai order no m668410066 courier number pbz79756...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — worst service ever seen [Resolved]

 Tui1 on Sep 9, 2017
Order m634206035 suppose to receive by 8 th sep, 2017 but still in stiching status.. When contacted them they said they did not have the size.. Asked for refund but now they r saying they have managed from different designer.. Not giving any particular date for the delivery.. Whenever reporting any issue they have same template (Sorry, thank u bla bla) they r just pasting that and replying..
I want my money back
Very bad service they are providing.....
Complaint comments  Read comments Complaint category Products & Services

Mirraw Online Services — saree

 Divman on Sep 8, 2017
Hi Team,

I had ordered a saree with the order number M417051170.

I would like to cancel that order as I would not be able to collect the same and I do not want that saree anymore.it has been already shipped.Kindly advise how can I cancel the same.

Regards,
Divya...
Complaint comments  Read comments Complaint category Online Shopping

Mirraw Online Services — order no : m845131874 [Resolved]

 nishta gungah on Aug 31, 2017
I have ordered 5 sarees on mirraw for 8400 mur. There was the deal of free stitching so i asked for fall and pico and petticoat stitching. Everything went well and the quality check was done. It's been days but the stitching process is not processing. I have mailed them several times telling that i needed the items as quickly as possible. The guy called nizam told me that it takes an additional of 12 days so i told him i don't want the stitching process. He said ok but the items are being processed for stitching without any progress. I have mailed to them several times asking for help but no reply....
Complaint comments  Read comments Complaint category Online Shopping

Mirraw Online Services — clothing [Resolved]

 jksingh632 on Aug 23, 2017
I order the material with free stitching paid $167.10 via paypal.
I emailed so many times. They are not giving me proper answer. My order number m272245434
Never received my order. Telling me contact stitching team they do not answer. I try to call them nobody is answering the phone call.
. Please take care of this.
This is a scam, fake and cheater company, please take care of this company.
Thanks...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

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