Mirraw Online Services Customer Care
Mirraw Online Services Pvt. Ltd.
Customer satisfaction rating: 65%
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303
COMPLAINTS

Mirraw Online Services Customer Care

Mirraw Online Services Pvt. Ltd.

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Address
252, Lucky Mansion, Peri Nariman St, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:

Customer satisfaction rating
65%
Complaints
303
Pending
214
Resolved
191
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Mirraw Online Services Customer Care related pictures (58)

Mirraw Online Services Complaints & Reviews

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Mirraw Online Services — Materials not delivered after so many followups - Order No. M141348435 - Sub Order 2308480

 Pkumbhar on Feb 20, 2017
I have ordered the materials vide order no. M141348435 sub order no. 2308480 on 3rd Feb till date (20th Feb) I have not received the materials.

I have called multiple times to customer care but every time they say that materials will get delivered in next 72 hours.

First time I am using Mirraw.com and got the bitter experience.

Kindly deliver the materials urgently or refund my money

regards,
Prashant Kumbhar...
Complaint comments  Read comments Complaint category Online Shopping

Mirraw Online Services — I have not received the refund yet

 Ishutart on Feb 19, 2017
I did not liked the quality of the product then i requested its return...the site mailed me the process of return. I sent the product back through speed post the person received the post on 16th january ..today its 19th feb and i hav not received my money back!!! You ppl are making me fool if i dont get a reply to this i will be constraint to approach the consumer court!...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Mirraw-No-Refund

 supriyakolla on Feb 16, 2017
I saved couple of items on my cart, by mistake i placed the order with out reviewing.Immediately the had deducted 78 dollars.With in couple of minutes i emailed sales@mirraw.com to cancel the order.I received an automated emails saying "a ticket has been created with Ticket ID - 747637.".Then after two hours i received an email from "Ajay Pasi " saying "We request you to kindly please elaborate the issues for cancelling the order so we will assist you better for the same". i replied back and explained him exactly what happened .Then he responded saying "We would like to inform you that we have initiated...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Regarding Payment

 meera08 on Feb 11, 2017
I ordered a saree from mirraw.com, But i was not satisfied with the product. So, i requested to kindly guide the return or replacement process through mail. After that i received a mail, Was asked to return through Speed post & Return shipping charge will not be covered by team mirraw. I returned it through speed post on 23rd January 2017, Consignment no.: EJ156859075IN. But till date payment is not received by team mirraw. Neither any action is taken by them. I dropped a mail regarding that & i also called on the no. given by them on previous mail but they told it is not our responsibility....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Product returned but no refund yet nearly two months [Resolved]

 Indiraloke on Feb 10, 2017
I am getting fedup with this procedure.
I had returned Mirraw jewellery and they confirmed reciept and promised
Refund in ten days.But so far nothing.
It has been nearly two months.even my complaint in this forum also since past ten days.Dont understand .Everytime i complain like this n a representative of
Mirraw calls me and promises that refund would be credited in my account
Within a day but again nothing done....
Complaint comments  Read comments Complaint category Jewelry & Watches

Mirraw Online Services — Wrong bra size

 prangya naik on Feb 8, 2017
I have ordered a bra from www.mirraw.com.
Order no M082607578.
I have ordered a bra of 34B size but received 32B.
Sent them two mails containg the picture of the bra mentioning bra size.One on team@mirraw.com and another on returns@mirraw.com.
Haven't got any reply till today.
I want a repacement for the wrong product. I went through the reviews about the store, most of them are negative and I regret buying from them....
Complaint comments  Read comments Complaint category Online Shopping

Mirraw Online Services — Money refund

 Nitesh Vicky on Feb 8, 2017
There are total four products which i have returned.

For the first one i emailed mirraw all the details on 14 january. Below are the details.
Order number - m173262808
Product id - 862008
Courier tracking no - e73158237
Tracking website - www.dtdc.in
Sent on - 05/01/2017
Delivered back on - 06/01/2017
I still haven't received the refund and i have emailed regarding the above order with all details on 14/1/17. Its already been more then 20 days that i haven't received the refund.

Other three products which are returned...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Product not good so returned but not getting refund

 Indiraloke on Feb 7, 2017
This is my third reminder complaint n no action
Everytime i complain some staff of mirraw call formally n apologise
Promise refund in couple of days but not doing
What is the action from consumer forum?
How long customers will be deceived like this?
What is the next action?
This should teach them a lesson so that future no customers will be misguided....
Complaint comments  Read comments Complaint category Jewelry & Watches

Mirraw Online Services — Refusal to refund the full amount

 Atmadaya on Feb 7, 2017
Dear Consumer Complaint,

I have been stolen from by this company called Mirraw. They admit their fault but refuse to give me my full refund. They have been bargaining with me and wasting my valuable time instead of giving my full refund and collecting their third class cheap items back.
The initial complaint I have made is not resolved. Is there something more I can do so that others are not cheated by this company Mirraw?

I will posting complaints everywhere about this company until I get my full refund. They are a fraud company without any knowledge on how...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Not got my refund for order ID M314502428 [Resolved]

 bhavyap04 on Feb 7, 2017
Order ID - M314502428
Order Date - 18 January 2017
Delivery Date - 24 January 2017
Return Date - 25 Januay 2017
Reason for returning: Quality issues
Courier Name: DTDC
Tracking Number: Z13786938
Delivered Date: 30 January 2017
There is no prompt response on any of my email from these guys. I am attaching dtdc courier tracking history clearly stating that the product is delivered at its origin successfully yet they didn't initiate the refund. Contact number provided by them 8080781780 will never help to escalate any issue. customer support failed...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Not recieved product

 Jyothilobo on Feb 6, 2017
I have ordered gown from mirraw still not received...kindly find the order number- M237353434...
Complaint comments  Read comments Complaint category Online Shopping

Mirraw Online Services — Cancellation of order

 Trannum on Feb 2, 2017
There is no proper cancellation procedure of cancelling any order.Totally in a deep regret that why i preferred this online service.Don't want to buy anything please cancel my order.My order no. Is M160848331.When i am submitting my request about cancellation they are responding that our customer care will respond u in 72 hours but for cancelling you guys are granting only 24 hours.So please cancel my order. I hv sent u no. Of mails.Don't wanna buy any product.Thanks....
Complaint comments  Read comments Complaint category Online Shopping

Mirraw.com — Refund of 500- against camcellation of order

 divakaran an on Feb 1, 2017
A sum of Rs.500/- was paid to mirraw.com towards the cost of sree.The amt. was paid through canara bank debit card on 6.1.17 at 19.40.32 hrs. Later the order was cancelled and a refund was requested by me The mirra.come informed me that the amt.500/- was refunded to canara bank for crediting my a/c. But so far no amt.was credited by the bank to my a/c. Pl.do the needful and credit the amt refunded bt the mirraw.mom early...
Complaint comments  Read comments Complaint category Online Shopping

Mirraw.com — Product returned n recd confirmation of recpt but refund of amt not received

 Indiraloke on Feb 1, 2017
Poor quality product so returned ..they had asked me to send it back by courier
I had done that spending 250/- recd cfmn from Mirraw saying recd the product n refund in 10-12 days.now its more than a month n still not recd.
Disgusting mirraw.
The product picture is very nice but when i got the actual pc
It is not atall good.
They want customer to pay even before the product sent.
Customer has to return the product by paying to courier.
Whe they recv they promised within 10-12days amount would be credited.
But even after one month it is not...
Complaint comments  Read comments Complaint category Products & Services

Mirraw Online Services — Refund not recieved

 anjali singh rawat on Jan 31, 2017
I have requested a return of a product and this online shopping site does not have return pickup facility so they told us to return the products to the seller and i when the product recieved by the seller they will initiate the return and seller recieved the product on jan 7 and yet i have not recieved my refund....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Order not received even after 2 months. [Resolved]

 mdeepikaa on Jan 31, 2017
I have placed an order 2 months back ( 4th November). Order no. M555211765. I have paid it online also(Rs.278) But I have not received the item still. I have called the Customer care multiple times and sent multiple mails. The customer care employee told that the amount will be refunded in 7 to 8 business days. It is difficult to get them on call. Also the worst thing is, i would have spent atleast Rs.500, for followup. But its been more than 2 months that still I have not received the money or the order. Its total waste of time and money. Never ever I will place order or recommend Mirraw to others....
Complaint comments  Read comments Complaint category Jewelry & Watches

Mirraw.com — Refund of money towards cancellarion of goods

 divakaran an on Jan 29, 2017
An amount of rs.500/- has been paid to mirraw.com towards cost of saree through canara bank debit card on 6-1-2017 ar 19.40.32 hrs. Later this order has been cancelled and requested the company torefund the amount and the company has intimated me that the amount has already been transferred to canara bank on 12-1=2017. So far this amount has been credited to my account by the canara bank. It is therefore requested to kindly credit the amount of 500/- refunded by the above company to my account early. Thanking you -----divakaran...
Complaint comments  Read comments Complaint category Online Shopping

Mirraw Online Services — Silver braclate

 sanjanaa217@gmail.com on Jan 27, 2017
मेरा braclate मुझे कब तक प्राप्त होगा
इसका मेरे पास न कोई मेल है न ही कोई मैसेज
किरपा करके बताये, 16 जनवरी को मैंने मनी टरानसफर किये हैं . अभी तक मेरे पास इसका कोई रिकार्ड मैसेज नहीं है कि आप कब तक मुझे मेरा सिल्वर कढ़ा डिलीवर करेंगे, किरपा...
Complaint comments  Read comments Complaint category Online Shopping

Mirraw Online Services — Refund not received for return package [Resolved]

 keerthi P on Jan 23, 2017
Hi..I returned the ordered saree as it has poor quality and different design.Returned Package is delivered to Mirraw but there is no status of the refund.All my emails and calls are unanswered.Order Details:
M481243420.Tracking details:RC690878056SG.
Could someone look into the issue and initiate my refund.i m so tired of ur unresponsiveness that I stopped all my friends from making a purchase here to whom I said atleast there is a return option.I don't want to give a supportive feedback on someone like this....
Complaint comments  Read comments Complaint category Online Shopping

Mirraw Online Services — Refund Promised not Refunded and poor Quality items sent

 Atmadaya on Jan 21, 2017
Ordered items on 8th November 2016 through incorrect account, cancelled the order within 24 hours cancellation time. They acknowledged that they will cancel my order then went on to say that they did not receive the money. I sent them a screenshot of the money they received and still no action to refund. It was too late to return the items after I came back from India.

Sandesh Gawade
09/11/2016

to me
Hi Ma,

Thank you for writing us .
Sorry for the inconvenience caused to you .

We would like to inform you that your...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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