Mirraw Online Services — Not refunding the amount for the item I have returned

Order No : M[protected]
Amount to be refunded : ₹ 2224
I had ordered four items from Mirraw on 23/03/21.
I received the first item on 26th which I had to return due to size issue.
I returned it thru the app and the delivery person came the next day to pick the item.
It is mentioned in the app that the refund amount will be refunded within 72 hours bit its been more than 1 week and they have not yet refunded my amount back.
The customer care service in the app is non existent...There was an email id mentioned in the app where I wrote mails but there is no response at all... The phone no is non existent...No reply to any of the messages.
Was this information helpful?
No (0)
Yes (0)
Mirraw Online Services customer support has been notified about the posted complaint.
Apr 03, 2021
Updated by Poornima Sudhakar
They are not refunding the amount for the item I returned
Complaint comments 

Comments

Person from Mirraw has replied thru email saying that they have refunded the refund amount to the original mode where I had made my payment.
When I checked I haven't received any refund from Mirraw, so I sent a screeshot of the statements from the date I purchased till yesterday to Mirraw. There is no response from them.
Pls find the screenshots below of the email received by Mirraw.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Mirraw Online Services
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    57%
    Complaints
    575
    Pending
    0
    Resolved
    326
    Mirraw Online Services Phone
    +91 80 8078 1780
    Mirraw Online Services Address
    252, Lucky Mansion, Peri Nariman St, Fort, Mumbai, Maharashtra, India - 400001
    View all Mirraw Online Services contact information