[Resolved] Mirraw Online Services — Order # M[protected] Poor Customer service and item not yet refunded

Ramalakshmi Vs

Address:	Mumbai City, Maharashtra
Website:	Mirraw.com

I have ordered this item and received this on first week of november. The stiching was very bad, hence poor fitting and I had to initiate returns. I was sent a return address after 3 follow ups. I was told that I was responible for returning the item and they will initiate refund after they receive the item.

I sent the item (thru someone who travelled back to india and had them ship to it mumbai) and the status is delivered according to the shipping agency(tcpindia.com in my case). I have been following up on this with 10+ emails till now and no one cares to properly read the email. I keep getting response that item is not received. They keep checking a wrong tracking number.. or simply respond item not received. I dont know if they have any intention of refunding my payment. I am totally stuck and still following up for close to 2 months now.

Poor customer service and I wouldn't recommend this site for anyone

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Feb 15, 2017

Complaint marked as Resolved

Verified Support

Jan 13, 2017

Mirraw Online Services Customer Care's response Hi Ramalakshmi

We apologize for the inconvenience caused to you
As checked we have received your order at our warehouse.
But your order include stitched product and we do not accept the return of stitched product
But as you have already returned the product we are refunding you both the product cost
If you still have any query, please revert back to me on [protected]@mirraw.com
Appreciate your support