Mirraw Online Services — received different item from what I ordered on the website

Re: [#1505747]
I have been trying to resolve this issue since november 2018. I am very disappointed at the terrible customer service i received. I'm also disappointed at the awful custom item i ordered and how completely different from the website it looks.. It is poorly stitched with seams unraveling.
I ordered the black and beige embroidered net semi-stitched anarkali suit and this is what i received. See photos for proof
- the sleeves are tight and only fit me as 3/4 sleeves (The image shows full sleeve) the sleeve round is tight and very uncomfortable.
- the gold embroidery design under the bust is different from the pictured outfit
On the bottom, the size around the thigh and knee isn't the same for both sides of the pants, one is tighter than the other and the gold design stitching at the bottom of the pants isn't symmetric. The right leg stitching is off to the side and not centered like it is on the left leg and the picture.
- the seam on the pants is unraveling and even though it is very large at the hips, i can't sit in it because it is tight and uneven at the thighs and calf.
As you can see from the attached photos that i sent to mirraw customer service, i'm not able to wear this outfit due to all the stitching issues and i contacted mirraw for a refund or even an exchange and have been given the run around since november.