[Resolved] Mirraw Online Services — Refund enquiries | |||
I bought a suit from Mirraw.com, when I received the suit, the quality of the embroidery was poor, the quality of the material was poor, the stitching was really poor. The suit did not match the picture on the website at all, it did not have a band collar where as the picture on the website did. The back piece was bigger than the front piece. I posted it back on the 24th of February 2017 and still till this date i have not received the refund. Every time I contact them they say, they haven't received the suit, it has cost me £20 for delivery charges. My experience with Mirraw has been astonishingly bad and as far as I know I will not be getting a refund, after reading the reviews I have realised there are so many out there waiting for a refund like me so be warned and do not even consider buying from Mirraw. Was this information helpful? | |||
May 16, 2017 Complaint marked as Resolved Verified Support Apr 01, 2017 Mirraw Online Services Customer Care's response Hi Shabana, We are really sorry for the inconvenience caused to you. We replied you on the email which you have sent to us with all the details regarding your order. Kindly reply back on the same. If you have any queries please email on wilson.[protected]@mirraw.com and will try my best to resolve all your queries. Verified Support Apr 15, 2017 Mirraw Online Services Customer Care's response Hi Ibraar, We have sent you an email with the details required from your side. Kindly reply back on the same and we'll get this issue resolved for you at the earliest. If you have any queries please email us on wilson.[protected]@mirraw.com, I'll try my best to get this resolved. | |||
 1 Comment | |||
Comments
We have replied to your emails so many times, could you please get to the bottom of this and resolve the issue, this problem has been going on for too long, it needs to be resolved as soon as possible. I have contacted Royal mail and they said you should have received the suit by now
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