| Address: | Chennai, Tamil Nadu, 600005 |
ORDER NO. M[protected]
TRACKING NO : A37383155
For the above details, I have already returned the product to the address specified by you, and I have not received the refund so far. I am herewith furnishing below the e-mail correspondences which I had with you so far. From this, it is evident that there is undue delay from your side in refunding my money which has already been initiated. Consider this as urgent and return back my money.
Following are my e-mail correspondences :
Dear Mr. Ajay,
Please refer to my earlier mails regarding return of the product.
I want my money back and it is long back that I had returned the product. When will it get reflected in my account?
Sent from my Samsung Galaxy smartphone.
-------- Original message --------
From: shree ragini
Date: 20/03/2017 4:22 p.m. (GMT+05:30)
To: Ajay Pasi
Subject: Fwd: Re: [#811793] Full order not yet received so far
Sent from my Samsung Galaxy smartphone.
-------- Original message --------
From: shree ragini
Date: 20/03/2017 4:21 p.m. (GMT+05:30)
To: shree ragini
Subject: Re: [#811793] Full order not yet received so far
Dear Mirraw,
Attn.: Mr Ajay
Kindly go through my earlier mail also. I have returned the product to the seller.
I have received the pending items of 2 kurtis. But both I am returning. Becaz 1 is wrong size and both the product colors are not to my liking.
I will return this also.
SREE RAGHINI
Sent from my Samsung Galaxy smartphone.
-------- Original message --------
From: shree ragini
Date: 20/03/2017 1:42 p.m. (GMT+05:30)
To: Ajay Pasi
Subject: Re: [#811793] Full order not yet received so far
Dear Mr Ajay,
I have returned the product to the address mentioned by you through speed post on 18/ 03/ 17 in a well packed cover. I am herewith attaching the proof for the same. Kindly make arrangements to return back my money.
As far as the delay in receiving the pending item through courier, I have not yet received those items. Your re-scheduled dates also have passed on. Please do look into the matter at the earliest so that I should get the product in tact.
Sree Raghini
Sent from my Samsung Galaxy smartphone.
-------- Original message --------
From: Ajay Pasi
Date: 15/03/2017 11:14 p.m. (GMT+05:30)
To: shreeragini.aum.[protected]@gmail.com
Subject: Re: [#811793] Full order not yet received so far
Hi Sree,
Thank you for writing to us.
We are really sorry for the inconvenience cause to you
This is regarding the order which you wish to return. Kindly ship the items to the address provided below. Please make sure that the item is returned with any original tags that it was shipped with.
Provide us with the tracking details of the product. Without this packages could get lost and replacement might be cancelled.
Name: Exelencia
Address: Plot No. 49/50, room no - 304, raj hans complex, shree sai jalaram nagar, nr, patel nagar, udhna, surat., Surat - 395002, Gujarat, India
Last date of return shipping: 22nd March 2017
Packaging Advise: Government Post (India Post)
It is o[censored]tmost importance that the items do not get damaged on their return shipping.
For Jewellery, please use cotton, bubblewrap, paper or foam to do some kind of padding around the product.
For Apparel, please cover the package in polythene plastic and return it in an envelope to avoid damage due to rain.
Return Shipping Cost:
The cost of return shipping will not be covered by Mirraw.com
Options after Return:
You can choose to do one of the following
1. Request a replacement, either the same item or a different item from the website
2. Request a coupon code of same value for purchase later on the website. Using the coupon code, you can select anything on the website upto the returned value.
3. Request a refund. We will do a direct refund to the card through which payment was completed. In case the payment was done with cash, kindly provide us your bank account details.
Appreciate your time and patience.
Regards,
Ajay Pasi
Mirraw.com Support Team ( www.mirraw.com )
http://www.mirraw.com/pages/faq
https://mirraw.freshdesk.com/helpdesk/tickets/811793
Consumer Advisory: In the interest of ensuring safe online purchases with Mirraw.com, kindly follow the below guidelines for any payment transfers.
1. Mirraw uses the @mirraw.com domain and the @mirraw.freshdesk.com for all outbound communication. Please do not interact with individuals with personal email ids as part of Mirraw.
2. Below are the authorized modes of payment
a. PayU payment gateway transfers
b. Paypal payment to Mirraw Online Services Private Limited
c. Bank transfers to beneficiary Mirraw Online Services Private Limited.
d. Cash collection services by Fedex/Bluedart/Aramex/Delhivery Team with authorized identity proof.
Please do not transfer payments to any individual bank account or individuals using any other form of payment.
On Wed, 15 Mar at 3:02 PM, Sree Raghini. R. K. C/o Mrs. Kamini wrote:
Dear Mr Ajay,
Order No. : M[protected]
I have so far sent many mails and everytime I receive an automated reply that a ticket number xxxxxx has been created. But so far no solution upon any of the ticket numbers.
There 2 issues.
(1) The above order has 6 products. Only 4 have been delivered. Tracking No.D32575389 which contains 2 kurtis has not been delivered to me. I have already paid for it. So either deliver the product or return back the money.
(2) There is 1 product return also.Tracking No.A[protected] blue cotton stitched kurti - has to be returned. Regarding this, I have already sent a mail within 2 days of receiving the order. Arrange for reverse pick up and return my money.
These are pending for a long time. So resolve them at the earliest.
SREE RAGHINI
Sent from my Samsung Galaxy smartphone.
-------- Original message --------
From: Ajay Pasi
Date: 14/03/2017 11:20 p.m. (GMT+05:30)
To: shreeragini.aum.[protected]@gmail.com
Subject: Re: [#811793] Full order not yet received so far
Hi Sree,
Thank you for writing to us.
We are sorry to inform you that we are unable to understand your query.
We request you to please elaborate your query, so we can take a further steps.
Appreciate your time and patience.
Regards,
Ajay Pasi
Mirraw.com Support Team ( www.mirraw.com )
http://www.mirraw.com/pages/faq
https://mirraw.freshdesk.com/helpdesk/tickets/811793
Consumer Advisory: In the interest of ensuring safe online purchases with Mirraw.com, kindly follow the below guidelines for any payment transfers.
1. Mirraw uses the @mirraw.com domain and the @mirraw.freshdesk.com for all outbound communication. Please do not interact with individuals with personal email ids as part of Mirraw.
2. Below are the authorized modes of payment
a. PayU payment gateway transfers
b. Paypal payment to Mirraw Online Services Private Limited
c. Bank transfers to beneficiary Mirraw Online Services Private Limited.
d. Cash collection services by Fedex/Bluedart/Aramex/Delhivery Team with authorized identity proof.
Please do not transfer payments to any individual bank account or individuals using any other form of payment.
On Mon, 13 Mar at 1:35 PM, Sree Raghini. R. K. C/o Mrs. Kamini wrote:
Dear mirraw,
So far nobody from your side has spoken to me. Then how do you say that the problem is resolved? I want to talk to you. But you don't have a customer care number. Please do not drag on the issue. Till my problem is solved, I will not place any further order. Resolve my problem at the earliest.
SREE RAGHINI. R.K.
[protected] / [protected]
Sent from my Samsung Galaxy smartphone.
-------- Original message --------
From: Mirraw
Date: 11/03/2017 5:30 a.m. (GMT+05:30)
To: shreeragini.aum.[protected]@gmail.com
Subject: 811793
Dear Sree Raghini. R. K. C/o Mrs. Kamini,
Your Ticket #811793 – Full order not yet received so far - has been closed.
We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.
If you are completely satisfied with the service offered to you kindly leave us your valuable Feedback so that we can improve our Services.
Sincerely,
Customer Care Support Team
[protected]----
Please take this 2 question survey to help us serve you better. It won't take more than a minute.
https://www.surveymonkey.com/s/2NFPWQV?c=Ajay Pasi&fd_ticketid=811793&fd_group=Support
[protected]----
Please take this 2 question survey to help us serve you better. It won't take more than a minute.
https://www.surveymonkey.com/s/2NFPWQV?c=Ajay Pasi&fd_ticketid=811793&fd_group=Support
811793
Shreeragini R. K
Apr 6 (4 days ago)
to Ajay
Dear Mirraw,
I have not yet received the refund amount. This is a Reminder mail. It has been since long that I have returned the product and you have already stated that you have initiated the refund process. BUT I HAVE NOT SO FAR RECEIVED THE REFUND. The matter has to be looked into urgently.
Sree Raghini. K
Shreeragini R. K
2:13 PM (51 minutes ago)
to Ajay
Dear Mr. Ajay,
Order No. M[protected]
Tracking No. A37383155
For the above details, I have already received a mail from you stating that the refund had already been initiated. But why are you making a huge delay in returning back my money. I have returned the product. Your sister concern Amazon has very good return policies. But why do you lack such promptness?
There is one more return from the same order. Tracking No.D32575389 also I wish to return because there was a time delay in delivering the product and you have delivered a wrong size. This also I have already intimated to you. So far I have not done because you are making such a huge delay in returning my money for the previous return itself.
In such a case, how will I order further products from you? How do I recommend Mirraw to my friends circle also? How many reminders should I make?
I want my money back within this week or I may have to take further action against you.
SREE RAGHINI. R.K
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