Mitsubishi Air Conditioner — Non-installation of delivered product

Address:	Malappuram, Kerala, 673638
Website:	www.mitsubishielectric.in

I am writing this complaint in utmost distress caused by the agency which delivered 3 mitsubishi air conditioners (1) 1.1 tr 5star ac, srk 13 clv.6, indoor serial no[protected]re; outdoor serial no[protected]re src 13 clv.6; (2) srk 13 clv.6 indoor serial no[protected] be outdoor serial no[protected] be; (3) srk 13 clv.6 indoor serial no[protected] re, outdoor serial no[protected] be src 13 clv, to me. The agency is located in calicut (Mr. Faisal, air-cool agencies, 3/939 iyyakkad complex, near english church, calicut-11) had delivered the above mentioned 3 air conditioners[protected] at my home. However, when they try to install it, they said the compressor of the 2 acs are not working and therefore need to change it. However, they installed the 3 and one was working fine. But later, he did not turn up with the new compressors. I contacted him several times, but every time i contacted he either gave excuses or refused to install it. This continued for several months and i tried every possible manner to contact the company but did not get any positive reply. Even the company people have not given any services to it. I request the company to provide me new air conditioners with the same configuration or return my money with reasonable interest. I hope the company will look at the matter with its seriousness and try to solve my issue as early as possible.
Contact details: t. P mohammed shafi, chelemburam house, thurakkal post, kondotty, via, malappuram dist, kerala-673638. Mob: [protected], [protected], email id: [protected]@gmail.com