Mitsubishi Electric India — Non replacement of defective AC within warranty

Purchased six AC units for my home. Moved into the house on 30 June 2023.
One AC did not cool from the beginning. Repeated visits by service centre personnel. Filling up of gas. Checking of pipes/ ducting. Laying the blame on the builder for ducting which was found to be leak proof. Finally AC unit taken to the centre and accepted as faulty.
The dealer and the service centre now insisting on fitting the same unit citing company policy. The unit has been defective from the beginning, within warranty and needs to be replaced by the company.
I have suffered denial of service for one month in peak of summer, frequent disturbance by visits for repair and consequent stress. Ongoing delay will only add to the stress and costs.
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Mitsubishi Electric India customer support has been notified about the posted complaint.
 
2 Comments

Comments

Dear Sir,

Greetings from Mitsubishi Electric India!!

We have forwarded your request to the concerned department and shall ensure for quick response.

While appreciating your patience & trust, we regret the inconvenience caused to you.

Thanks & Regards
Rakesh Kumar
Customer Service |LE Division
MITSUBISHI ELECTRIC INDIA PRIVATE LIMITED,
Toll Free No:[protected] | Website : https://www.mitsubishielectric.in/
Dear Sir,

Greetings from Mitsubishi Electric India!!

Customer complaint has been resolved and the AC unit is working fine.

Thanks & Regards
Rakesh Kumar
Customer Service |LE Division
MITSUBISHI ELECTRIC INDIA PRIVATE LIMITED,
Toll Free No:[protected] | Website : https://www.mitsubishielectric.in/

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