[Resolved]  Mitsubishi Electric India — Supply of defective city multi vrf system

Aug 05, 2023

Mitsubishi Electric India Customer Care's response Dear Sir,

Greetings from Mitsubishi Electric India!!

We have forwarded your request to the concerned department and shall ensure for quick response.

While appreciating your patience & trust, we regret the inconvenience caused to you.

Thanks & Regards
Rakesh Kumar
Customer Service |LE Division
MITSUBISHI ELECTRIC INDIA PRIVATE LIMITED,
Toll Free No:[protected] | Website : https://www.mitsubishielectric.in/

Aug 28, 2023

Mitsubishi Electric India Customer Care's response Dear Sir,

Greetings from Mitsubishi Electric India!!

> Asper the service team's observation of your PMC drawing there is no air tight partition between two ductable indoors where installed at your 2nd floor master sitting area since Return air malfunction occurs which results low performance (26degrees) at bed room and sitting room. Once we received call from you for low cooling issue at both rooms and we have visited site and done few rectification works as below

a) Service team has done air tight partitions between machine to machine at 2nd floor master bed room and master sitting and also we have changed new grill with revised grill deflection with 30degree ( earlier grill deflection was 15degrees where the throw is hitting to glass area of the wall so temperature is 26degrees) after doing this we have taken temperature reading of 20 & 21 degree at master bed room and sitting area Infront of your team member ( Mr. Ayaz) and the Document of the readings and regarding this, we have communicated to you sir earlier too.

> Regarding warranty report: as per the company norms, 15 months from date of invoice or 12 months from the date of commissioning which ever ends earlier… (this but in this case VRF SYSTEM was billed on Jan’2022 and asper invoice date the warranty was expired so we have given commissioning report for your records (we brought the reports to you for your signature, and we thought we will hand over you)

> Again we (our sales & project team) visited on 17/08/2023 and explained to Harish Sir about system temperature requirement and we have set the temperature 22deg in remote whereas initial room temperature is 28deg. & when we switch on the indoor unit temperature recorded 22.7 & 23 degrees within 15 minutes in bedroom and sitting room and the same was addressed by Harish.

> As Harish Sir concern felt uncomfortable when SET temperature is 24 degrees. We have explained that room temp. depends on set temp. we suggested him set the temperature at 22degrees to feel comfortable for him and also, we confirmed 2nd floor the indoors working satisfactorily and we assured to provide services without interruption if needed.

Thanks & Regards
Rakesh Kumar
Customer Service |LE Division
MITSUBISHI ELECTRIC INDIA PRIVATE LIMITED,
Toll Free No:[protected] | Website : https://www.mitsubishielectric.in/