Mivi — not delivered collar wireless earphone

Address:	560095
Website:	www.mivi.in

I placed the order 31st january, and till now i didn't get my parcel. I raised a request on 4th feb and got the reply that they will deliver it within 24 hours but till now i didn't get any mail or call regarding delivery, i called mivi support but they deliver it to the wrong address which should be confirmed while delivery time, i want the refund now as it already exceeds the time.