Mivi — Not received my replaced product from last 2 months

Address:

India

Hi i have purchased mivi collar classic blue neckband on 22nd march 2022.
Then in the month of June it stopped working . Then i logged a complain on 5 June 2022 with ticket number 1550222

But today is 18th august more than 2 month I didn’t received my product.

I write may mail but they are saying about delay in testing .

So please support to get that product
Regards