Mivi — Not replacement no response

Website:

Mivi.com

A product under replacement time mivi collar black neckband is malfunction I request to replacement policy I dispatch it they received on 16 june 2023 till now 19 June 2023 I received nill response from their side whether replace or not what about checking are they giving refund to me or not they giving no response even they don't have call number to customers talk only online complaint on buggy form
Ticket number 2337959
Awb number[protected]