Mivi — Product missing

We sent the parcel to you for repairing but when we received the parcel in that only box no any earpods at all and its received in damaged condition, i called you so many times and i had so many mail but your customer service no reply for any mail if you can't handle your customer and not solve their problems then don't sell your products i had raised the complaint on 11th aug but yet i have not receive any reply from your side your service is so bad i am not suggest any one to purchase mivi products.