Mivi — Product warranty claim problem from more than one month

Aug 12, 2023

Updated by [email protected] I got my product on 10-7-23 and i abserve that the right hand bud microphone is not working how you are sending without testing ?
Very pathetic service after two months i didn't get product completely working properly condition. I had wasted my money by purchasing this product & wasted my time is expectation of good customer service, but now i am filling the case in consumer forum.
I had shown enough of my patience level by expecting the good service from your side in last two months.

This was my first experience with MIVI and i confirm that this is my last very very bad, poor, irritating, pathatic dispointing experience . I will recommend my all friends not to buy Mivi products.

Aug 14, 2023

Updated by [email protected] Forwarded Conversation
Subject: New Ticket for Other Issue - 2348125
[protected]----

From: Customer Support MIVI <[protected]@mivi.in>
Date: Tue, Jul 25, 2023 at 12:54 PM
To: vishal vyas <[protected]@gmail.com>

Dear vishal vyas,

Our test engineer have identified the issue with the product.
We have fixed the issue.
Your product will be shipped from our warehouse with in 48 hours.
We will share you the tracking number after the product is shipped.

Regards,
Mivi Support Team

[protected]
From: vishal vyas <[protected]@gmail.com>
Date: Mon, Jul 31, 2023 at 2:40 PM
To: Customer Support MIVI <[protected]@mivi.in>

Dear Mivi Team,

I want to know status of my product.
--
Regards,
Vishal Vyas

[protected]
From: Customer Support MIVI <[protected]@mivi.in>
Date: Mon, Jul 31, 2023 at 2:44 PM
To: vishal vyas <[protected]@gmail.com>

Hello Vishal Vyas,

I confirm the testing of your "Duopods K7 - Black" is completed and the issue is fixed.

We will ship back the product to you within the next 24hours. Once the product is shipped from our warehouse, you will receive an email with the tracking details.

I hope this helps and appreciate your patience here.

Regards,
Priyanka
MiVi Support Team.

---- On Mon, 31 Jul 2023 14:39:29 +0530 "vishal vyas"<[protected]@gmail.com> wrote ----

[protected]
From: vishal vyas <[protected]@gmail.com>
Date: Mon, Jul 31, 2023 at 3:06 PM
To: <[protected]@mivi.in>

Dear Priyanka,
I had purchased this product on 7th May 2023, after one I was facing the issue of auto increase & disincese of volume.I lock the case it took 12-15 days.After i received the product & i found a new issue of backup and charging I had lock the case again .
On 12th July I handed over the product to your courier service. You got this product on 16th July 2023. From mivi support i received mail regarding my product issue was resolved on 25th july .

It is very ridiculous that I am not able to get any information regarding my device.
My biggest mistake is purchasing a mivi product..

Very very disappointing service & support from " MIVI TEAM".

--
Regards,
Vishal Vyas

[protected]
From: Customer Support MIVI <[protected]@mivi.in>
Date: Tue, Aug 1, 2023 at 12:36 PM
To: vishal vyas <[protected]@gmail.com>

Hello vishal vyas,

I confirm the testing of your "Duopods K7 - Black" is completed and the issue is fixed.

We will ship back the product to you within the next 24hours. Once the product is shipped from our warehouse, you will receive an email with the tracking details.

I hope this helps and appreciate your patience here.

Thanks & Regards,
Rafi Uddin Siddiqui
Mivi Support Team.

---- On Mon, 31 Jul 2023 15:05:05 +0530 "vishal vyas"<[protected]@gmail.com> wrote ----

[protected]
From: vishal vyas <[protected]@gmail.com>
Date: Sat, Aug 5, 2023 at 1:04 PM
To: <[protected]@mivi.in>

Mivi Team,
Kindly give the status of my product . I am completely irritated now by taking follow ups .
How many phone calls and emails do you require to give the status of my third class product?
If I didn't get the proper answer now this is my final warning.I had completely lost my patience.I had no choice reither file the case in consumer count .
I had enough proof to claim a count against MIVI .

WAITING FOR YOUR REPLY ...

VERY PATHETIC SUPPORT FROM MIVI TEAM I WOULD RECOMMEND TO ALL FRIEND & RELATIVE NOT TO PURCHASE MIVI PRODUCT.
MORE THAN ONE MONTH I AM CHASING WITH THE MIVI TEAM.
--
Regards,
Vishal Vyas

[protected]
From: Customer Support MIVI <[protected]@mivi.in>
Date: Mon, Aug 7, 2023 at 9:28 AM
To: vishal vyas <[protected]@gmail.com>

Dear Vishal Vyas,

Greetings from MIVI,

We are extremely sorry for delay in the process and for the inconvenience caused to you.

As per the tracking details the shipment has returned back to us.

We have updated our shipping team to ship back the product at its earliest.

Once the product is shipped from our warehouse, you will receive an email with the tracking details.

I hope this helps and appreciate your patience here.

Regards,
Tarun Rumandla
Mivi Support Team

---- On Sat, 5 Aug 2023 13:04:39 +0530 "vishal vyas"<[protected]@gmail.com> wrote ----

[protected]
From: Customer Support MIVI <[protected]@mivi.in>
Date: Tue, Aug 8, 2023 at 5:48 PM
To: vishal vyas <[protected]@gmail.com>

Hello vishal vyas,

Greetings from Mivi.!

We hope this mail finds you well. We are writing to provide an update on the status of your recent order. Our product testing has been completed successfully, and we promptly shipped your order to the address you provided.

However, we regret to inform you that, due to an unexpected technical issue, the product was returned to our warehouse. We sincerely apologize for any inconvenience this may have caused you.

Rest assured, our team is already working diligently to resolve the issue. Once the product is shipped again from our warehouse, we will notify you promptly and provide the updated tracking details through email. Your satisfaction is o[censored]tmost importance to us, and we are doing everything possible to ensure a smooth and timely delivery.

Please feel free to reach out to our customer support team if you have any questions or concerns.

Thank you for your understanding and patience.

Regards,
Harika
Mivi Support Team.

---- On Mon, 7 Aug 2023 09:28:42 +0530 Customer Support MIVI<[protected]@mivi.in> wrote ----

[protected]
From: vishal vyas <[protected]@gmail.com>
Date: Wed, Aug 9, 2023 at 6:17 PM
To: <[protected]@mivi.in>

Dear harika,

As you wrote you & your team is working " Promptly" then why one issue is not solved in nearly two months?
Now just give me the clarity when my product will reach my hand?
It has been a long time to resolve one ticket.

--
Regards,
Vishal Vyas

[protected]
From: Customer Support MIVI <[protected]@mivi.in>
Date: Thu, Aug 10, 2023 at 4:28 PM
To: vishal vyas <[protected]@gmail.com>

Hello vishal vyas,

I appreciate your reaching out to Mivi Support.

We don't wish our well-wishing customers to face such an unpleasant experience.

Sorry for the delay in shipping the product,

We have forwarded your details to our shipping team,

Once we ship the product, we will share the tracking details with you,

For any assistance, please get back to us we will help you.

Thanks & Regards,
S M Tauseef.
Team Mivi support.

---- on Wed, 09 Aug 2023 18:17:38 +0530 "vishal vyas"<[protected]@gmail.com> wrote ----

[protected]
From: vishal vyas <[protected]@gmail.com>
Date: Fri, Aug 11, 2023 at 5:46 PM
To: <[protected]@mivi.in>

Dear Mivi Team,

I got my product yesterday evening, but I had observed that the issue is that the right bud mic is not working . After two months also my product has issued a third class product & service.
--
Regards,
Vishal Vyas

[protected]
From: vishal vyas <[protected]@gmail.com>
Date: Sat, Aug 12, 2023 at 8:33 AM
To: Customer Support MIVI <[protected]@mivi.in>

Mivi team,

The right hand bud microphone is not working how you are sending without testing ?
Very pathetic service after two months i didn't get product completely working properly condition. I had wasted my money by purchasing this product & wasted my time is expectation of good customer service, but now i am filling the case in consumer forum.
I had shown enough of my patience level by expecting the good service from your side in last two months.

This was my first experience with MIVI and i confirm that this is my last very very bad, poor, irritating, pathatic dispointing experience . I will recommend my all friends not to buy Mivi products.

GOOD LUCK ...

[protected]
From: Customer Support MIVI <[protected]@mivi.in>
Date: Sat, Aug 12, 2023 at 12:37 PM
To: vishal vyas <[protected]@gmail.com>

Hello Vishal,
Iam very sorry that your issue is not resolved.

Kindly raise a request using the below link : zurl.co/WD9w

and fill other complaint claim form so that we can help you earlier.

Waiting for your reply.

Regards,
Akshith
Mivi Support Team.

---- On Sat, 12 Aug 2023 08:33:51 +0530 "vishal vyas"<[protected]@gmail.com> wrote ----

[protected]
From: vishal vyas <[protected]@gmail.com>
Date: Sat, Aug 12, 2023 at 1:15 PM
To: <[protected]@mivi.in>

Akshith,

Why should I raise another ticket when my first ticket is not resolved?

--
Regards,
Vishal Vyas

[protected]
From: Customer Support MIVI <[protected]@mivi.in>
Date: Sat, Aug 12, 2023 at 5:52 PM
To: vishal vyas <[protected]@gmail.com>

Hello vishal vyas,

Thank you for contacting Mivi Support.

We are really sorry to know that you had to go through such an unpleasant experience

As you are facing again issue after the product repair, We request you kindly raise the complaint by using the link which we have provided below to avoid the confusion between your pickups of the product.

LINK:-zurl.co/WD9w

The average resolution time of an online complaint is 7-10 business days.

I hope this helps.

Regards,
Rafiuddinsiddiqui
mivi support team.

---- On Sat, 12 Aug 2023 13:15:03 +0530 "vishal vyas"<[protected]@gmail.com> wrote ----

--
Regards,
Vishal Vyas

Aug 17, 2023

Updated by [email protected] vishal vyas <[protected]@gmail.com>
Attachments
Aug 16, 2023, 11:11 AM (1 day ago)
to customersupport, bcc: complaint, bcc: Secy-ca

Rafiuddinsiddiqui,

I HAD SENT THE PICTURE OF MY DEVICE AS YOUR REQUIREMENT. TILL NOW MANY DAYS YOU WILL RUN THIS ACTIVITY ? & AFTER HOW MANY DAY YOU WILL INSIST TO RELOCK THE CASE FOR SAME UNSOLVED CASE ID?
KINDLY REF: MY OLD UNCLOSED COMPLAINT #2348125 . I HAD ALSO TRIED AND LUNCH THIS COMPLAINT IN MIVI CONSUMER FORM AFTER UPDATING THE COMPLAINT TWO TIMES YOUR FORM PORTAL IS NO LONGER.
I HAD NOT SEEN SUCH PRODUCT AND SERVICES IN MY LIFE.
image.png
--
Regards,
Vishal Vyas
8
Attachments
• Scanned by Gmail

vishal vyas
Attachments
1:58 PM (3 minutes ago)
to customersupport, bcc: complaint, bcc: Secy-ca, bcc: contact

Dear MIVI TEAM,
I am trying from morning to your support number +[protected] to know my complaint status, but no response from your end by phone or by email.You insist me to re-login the case I had logged. In Spite of first case was unsolved. Please suggest to me how I can get out of this .
Till now I had followed your instructions as per your requirement. I also sent the product photos from every angle.
This is very ridiculous to fight for the service.
If you can't solve the problem from the root cause then please replace this device. I am rigrading why I had purchased the MIVI product.

VERY PATHETIC SUPPORT FROM MIVI TEAM I WOULD RECOMMEND TO ALL FRIEND & RELATIVE NOT TO PURCHASE MIVI PRODUCT.
MORE THAN TWO MONTH I AM CHASING WITH THE MIVI TEAM.
YOU ARE JUST SPOILING YOUR COMPANY & OUR COUNTRY NAME BY GIVING THIS KIND OF TREATMENT TO YOUR CUSTOMERS.
I am waiting for your next excuse & instructions.
--
Regards,
Vishal Vyas
One attachment
• Scanned by Gmail