Mivi — Transaction done but product not get

Website:

www.mivi.in

I ordered a product from mivi website on 7th september mivi duopods a25 but did not get any confirmation message then I tried to contact them they created a ticket and said that someone from our team will review it but not get any response then after 6 days they mailed me and ask my address for product to ship but did not get any tracking I'd nor message about shipping . Today 13th day but did not get any message nor mail.