Mm Telecom Pvt Ltd — Received wrong product/ not giving the refund back

Address:B-105, first floor, park lane, sector 63 noida 201301
Website:Instagram: moblie and more

I purchased mobile phone from the company called mm telecom pvt Ltd ( noida based ) B-105, first floor, park lane, sector 63 Noida 201301. they sent me the wrong product asked me to open the product in video call in front of them, they said it was there company's policy to record the video call while we open our product. As I received wrong product on 22nd of August, I requested a refund, the amount was 15, 000. They kept extending the refund date saying, we've had this problem in our company for the first time, they said they would send me my refund but they're said it'll only be possible on 7th of September.
Why would a company ask for 17 days for a refund. But then again they didn't do my refund till now.
And they have an Instagram account as mobile and more.
When I asked her to let me talk to her senior, she spoke to me with a different voice pretending to be her senior.
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    B-105, first floor, park lane, sector 63 noida 201301
    India
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