Mobikwik — 11,620 rs refund processed from merchant but haven't received in mobikwik wallet

I did a flight cancelation on cleartrip app of an amount of 11, 620 rupees.. but it has been more than 2 weeks since cleartrip processed the refund, but I haven't received the money in my wallet. Customer support executives are good for nothing senseless people.
Pathetic customer experience. Don't know where my money is stuck. I'm going to write really bad reviews about this app everywhere so that nobody uses it.
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My money was already refunded by the merchant 2 weeks back. Why am I being harassed to chase for my own money ? I want my refund right away.
And you should know, I'm never going to use your crappy portal again and will ask everyone I know to not use it.
For a company, customer support should be the most primary thing that it should focus on, that's why Amazon is thriving and your company is still struggling to beat competitors.

My money was already refunded by the merchant 2 weeks back. Why am I being harassed to chase for my own money ? I want my refund right away.
And you should know, I'm never going to use your crappy portal again and will ask everyone I know to not use it.
Customer support should be the most primary thing for a company to focus on, that's why Amazon is thriving and you are still struggling with your competitors.

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