Mobikwik — 6000 money not getting in my account

Address:new ashok nagar, New Delhi, Delhi, 110096

Dear mobikiwik,

I have transfer 4800 and 1200 rs from [protected]@wik upi to [protected]@wik upi number but i did not get this money in my wallet or linked bank ac number
But i have seen in history and there is showing 4800 and 1200 rs transaction but still not getting this money

Please check in the screenshot of received money and also wallet but i did not get it my liked account and wallet please help me asap
+4 photos
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Mobikwik customer support has been notified about the posted complaint.
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I was raised the complaint on Mar 30, 10:17 AM regarding the transaction for the Electricity Bill Payment.
Amount is debited from the bank but the bill didn't paid.
Still i did not get any response for my complaint.

My Ticket ID: 10887062 and 10747091
I have shared the TRANSACTION ID and UTR number for the transaction with the ticket.

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